Primary Responsibilities (including, but not limited to):

· Responsible for completion of Client Welcome Call upon signing of a new family

· Ensure all shifts and schedules are appropriately staffed (FlexCare & fill-in’s)

· Identify & present appropriate candidates to a family through profile selection

· Schedule and complete potential nanny interviews with a family

· Attend client set ups as needed

· Create & maintain up to date care plan information for all families receiving care

· Serve as main point of contact for all new client consultations

· Speak with potential new families on inquiry calls & ensure appropriate follow up

· Responsible for evaluating nannies on an annual basis during Annual Evaluation, ensue proper documentation is completed & filed

· Ensure MatrixCare calendars for all families are updated in a timely manner

· Ensure client satisfaction through completion of regular check in’s via phone and email

· Ensure client visits are completed at a minimum of twice per year

· Serve as point of contact for all clients

· Answer and direct all calls for Oliver’s Nannies

· Serve in on-call rotation to ensure needs are met during emergency events outside of office hours

· Maintain and organize office records, files, and contracts

· Support invoicing, basic data entry, and document preparation as needed

Qualifications:

· Able to work as a team player

· Able to maintain confidential information

· Able to communicate effectively with the company staff, the clients and client’s families

· Excellent verbal and communication skills, adapt to different situations and possess excellent client interaction skills

· Able to multi-task and work independently.

Education and Experience:

· Bachelor's Degree and three years of related work experience strongly preferred

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

• Paid time off
• Paid training

Work Location: In person