About Job
Date: Aug 12, 2025
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: CARE Manager V
Job Title: Manager V
Agency: Health & Human Services Comm
Department: Enf Day Care GR
Posting Number: 8021
Closing Date: 08/26/2025
Posting Audience: Internal and External
Occupational Category: Healthcare Support
Salary Group: TEXAS-B-26
Salary Range: $9,267.38 - $10,785.83
Pay Frequency: Monthly
Shift: Day
Additional Shift
Telework: Eligible for Telework
Travel: Up to 20%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858
9702,16GX,3D0X1,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD
MSSE,MSSR,OSS,WEPS
Brief Job Description
Performs highly advanced (senior-level) managerial work overseeing the daily operations and activities of the Credentialing and Registry Enforcement (CARE) unit within the Health and Human Services Commission (HHSC). Provides leadership and strategic direction to ensure fair, consistent, and timely enforcement of state and federal regulations. Responsible for setting program goals, developing and implementing policies, managing performance standards, and directing enforcement actions and due process activities. Works collaboratively with internal and external stakeholders, including legal, regional, policy, training, and federal partners. Supervises the work of others and works under limited to minimal supervision with moderate to extensive latitude for the use of initiative and independent judgment. Performs other duties as assigned.
Manages enforcement activities primarily for Employee Misconduct Registry (EMR), Search Engine for Multi-Agency Reportable Conduct (SEMARC), Nurse Aide (NA), Medication Aide (MA), Nurse Aide Training and Competency Evaluation Program (NATCEP), Military Spouse Waiver, Criminal History (CH) and Deferred Adjudication programs; and also for Nursing Facility Administrator (NFA), Licensed Chemical Dependency Counselor (LCDC), Council for Sex Offender Treatment (CSOT), and Child Care Regulation Administrator (CCRA) programs; ensures accuracy for registries and imposition of sanctions and disciplinary actions.
Essential Job Functions (EJFs)
Leadership and Operations (30%)
Provides strategic leadership and direction for the enforcement unit.
Ensures effective implementation of policies, processes, and enforcement decisions.
Reviews the impact of laws and regulations on program operations.
Case Oversight and Compliance Monitoring (25%)
Manages and participates in enforcement reviews, due process, and compliance determinations.
Ensures accurate, consistent interpretation and application of statutes, rules, and enforcement policies.
Interagency and Stakeholder Collaboration (15%)
Serves as program liaison with legal teams, other HHSC programs, external agencies, and stakeholders.
Provides expert testimony and represents the program in hearings, meetings, or workgroups.
Supervision and Staff Development (15%)
Supervises staff, assigns work, conducts evaluations, approves leave, and supports professional development.
Supports recruitment, hiring, and retention of qualified team members.
Policy, Program Development, and Evaluation (10%)
Develops, reviews, and revises enforcement procedures, policies, and training materials.
Leads or supports special projects and implements changes resulting from new legislation.
Performance Management and Reporting (5%)
Tracks and evaluates performance measures and productivity data.
Prepares reports, reviews trends, and implements quality assurance strategies.
Knowledge Of
Knowledge, Skills and Abilities (KSAs):
State and federal laws, regulations, and policies governing regulatory and enforcement processes.
Due process and legal requirements for enforcement case management.
Public administration principles, quality assurance, and performance evaluation.
Legal and administrative hearing procedures
Program-specific rules and procedures.
Skills In
Leadership, team management, and performance coaching.
Managing large volumes of work and competing deadlines.
Interpreting complex data and making sound program decisions.
Communicating clearly, concisely, and professionally in written and oral formats.
Creating training and presentations for internal and external audiences.
Using Microsoft Office Suite (Outlook, Word, Excel, Teams, SharePoint).
Skill in: Plan, assign, and supervise work of others effectively.
Analyze problems and implement effective solutions.
Interpret laws and apply policy to diverse enforcement situations.
Make sound decisions under pressure with limited supervision.
Establish goals, evaluate outcomes, and implement improvements.
Maintain productive working relationships with diverse groups.
Ability to: Plan, assign, and supervise work of others effectively.
Analyze problems and implement effective solutions.
Interpret laws and apply policy to diverse enforcement situations.
Make sound decisions under pressure with limited supervision.
Establish goals, evaluate outcomes, and implement improvements.
Maintain productive working relationships with diverse groups.
Registrations, Licensure Requirements Or Certifications
N/A
Initial Screening Criteria
Minimum of two (2) years in a regulatory or enforcement program.
Minimum of one (1) year of supervisory or managerial experience.
Bachelor’s degree from an accredited college or university.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: CARE Manager V
Job Title: Manager V
Agency: Health & Human Services Comm
Department: Enf Day Care GR
Posting Number: 8021
Closing Date: 08/26/2025
Posting Audience: Internal and External
Occupational Category: Healthcare Support
Salary Group: TEXAS-B-26
Salary Range: $9,267.38 - $10,785.83
Pay Frequency: Monthly
Shift: Day
Additional Shift
Telework: Eligible for Telework
Travel: Up to 20%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858
9702,16GX,3D0X1,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD
MSSE,MSSR,OSS,WEPS
Brief Job Description
Performs highly advanced (senior-level) managerial work overseeing the daily operations and activities of the Credentialing and Registry Enforcement (CARE) unit within the Health and Human Services Commission (HHSC). Provides leadership and strategic direction to ensure fair, consistent, and timely enforcement of state and federal regulations. Responsible for setting program goals, developing and implementing policies, managing performance standards, and directing enforcement actions and due process activities. Works collaboratively with internal and external stakeholders, including legal, regional, policy, training, and federal partners. Supervises the work of others and works under limited to minimal supervision with moderate to extensive latitude for the use of initiative and independent judgment. Performs other duties as assigned.
Manages enforcement activities primarily for Employee Misconduct Registry (EMR), Search Engine for Multi-Agency Reportable Conduct (SEMARC), Nurse Aide (NA), Medication Aide (MA), Nurse Aide Training and Competency Evaluation Program (NATCEP), Military Spouse Waiver, Criminal History (CH) and Deferred Adjudication programs; and also for Nursing Facility Administrator (NFA), Licensed Chemical Dependency Counselor (LCDC), Council for Sex Offender Treatment (CSOT), and Child Care Regulation Administrator (CCRA) programs; ensures accuracy for registries and imposition of sanctions and disciplinary actions.
Essential Job Functions (EJFs)
Leadership and Operations (30%)
Provides strategic leadership and direction for the enforcement unit.
Ensures effective implementation of policies, processes, and enforcement decisions.
Reviews the impact of laws and regulations on program operations.
Case Oversight and Compliance Monitoring (25%)
Manages and participates in enforcement reviews, due process, and compliance determinations.
Ensures accurate, consistent interpretation and application of statutes, rules, and enforcement policies.
Interagency and Stakeholder Collaboration (15%)
Serves as program liaison with legal teams, other HHSC programs, external agencies, and stakeholders.
Provides expert testimony and represents the program in hearings, meetings, or workgroups.
Supervision and Staff Development (15%)
Supervises staff, assigns work, conducts evaluations, approves leave, and supports professional development.
Supports recruitment, hiring, and retention of qualified team members.
Policy, Program Development, and Evaluation (10%)
Develops, reviews, and revises enforcement procedures, policies, and training materials.
Leads or supports special projects and implements changes resulting from new legislation.
Performance Management and Reporting (5%)
Tracks and evaluates performance measures and productivity data.
Prepares reports, reviews trends, and implements quality assurance strategies.
Knowledge Of
Knowledge, Skills and Abilities (KSAs):
State and federal laws, regulations, and policies governing regulatory and enforcement processes.
Due process and legal requirements for enforcement case management.
Public administration principles, quality assurance, and performance evaluation.
Legal and administrative hearing procedures
Program-specific rules and procedures.
Skills In
Leadership, team management, and performance coaching.
Managing large volumes of work and competing deadlines.
Interpreting complex data and making sound program decisions.
Communicating clearly, concisely, and professionally in written and oral formats.
Creating training and presentations for internal and external audiences.
Using Microsoft Office Suite (Outlook, Word, Excel, Teams, SharePoint).
Skill in: Plan, assign, and supervise work of others effectively.
Analyze problems and implement effective solutions.
Interpret laws and apply policy to diverse enforcement situations.
Make sound decisions under pressure with limited supervision.
Establish goals, evaluate outcomes, and implement improvements.
Maintain productive working relationships with diverse groups.
Ability to: Plan, assign, and supervise work of others effectively.
Analyze problems and implement effective solutions.
Interpret laws and apply policy to diverse enforcement situations.
Make sound decisions under pressure with limited supervision.
Establish goals, evaluate outcomes, and implement improvements.
Maintain productive working relationships with diverse groups.
Registrations, Licensure Requirements Or Certifications
N/A
Initial Screening Criteria
Minimum of two (2) years in a regulatory or enforcement program.
Minimum of one (1) year of supervisory or managerial experience.
Bachelor’s degree from an accredited college or university.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin
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