Role Purpose: The Housing Case Manager will work directly with families experiencing homelessness to locate and secure safe, affordable, permanent housing.

Responsibilities:

• Ensure all families are served and treated with dignity and respect.
• Ensure all services and documentation are executed in compliance with various funding sources.
• Ensure accurate records are maintained for all clients.
• Thoroughly assess families’ strengths and barriers to obtaining permanent housing and develop a housing strategy that incorporates means of mitigating any barriers to permanent housing.
• Partner with families to create, review, and enforce a Re-housing Plan and Assessment that reflects the goals of the family and funder, and that addresses each family member’s needs.
• Assist families in completing housing applications and ensuring that all preferences and priorities are obtained.
• Attend housing screenings and appeals with families, coordinating transportation when necessary.
• Conduct weekly unit inspections to ensure the property is being maintained.
• Complete thorough assessments, providing support and referrals as well as ensuring regular contact with other service providers.
• Manage crises as they arise, and other duties as assigned.
• Participate in All Staff meetings and other identified trainings and meetings.

Qualifications:

• Experience working directly with clients in the human services field.
• The ability to hear and incorporate feedback quickly, empathically de-escalate emotional reactions and think critically.
• Strong assessment, problem solving and negotiating skills
• The ability to remain calm and responsive during crisis.
• A positive attitude with the ability to be flexible and adaptable to changes.
• Attention to detail.
• Compelling advocacy skills.
• Ability to work with a diverse team and population.
• Working knowledge of the impact of trauma, homelessness, and Motivational Interviewing.
• Working knowledge of various housing options in the state of Massachusetts.
• Fluent in English; Bilingual Spanish or Haitian Creole a plus.

Eligibility Requirements:

• Must have reliable transportation and be willing to travel in the Greater Boston area; and commute to families critical housing appointments when necessary

• Must be willing to work 40 hours per week, and adapt schedule to meet the needs of families
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
• Ability to form strong interpersonal relationships with people from diverse backgrounds (staff, clients, etc.)
• Must be able to pass a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background check

Physical Requirements:

• Must be able to lift up to 30 pounds at a time walking up and down flights of stairs.
• Must be able to sit for prolonged periods of time at a desk while working on a computer.