Responsibilities:

• Primary patient liaison to greet patients, assist with completion of paperwork; create, update, and maintain accurate patient files, update database system; confirm and reschedule appointments ensuring all appropriate parties are informed.
• Responsible for Ophthalmic testing, including auto refraction, visual acuity, topographical mapping, aberometry measurements, lensometry and eye dilation.
• Communicate with patients surgical pricing and packages, answering questions and guiding patients to have a positive experience.
• Provide pre-operative care to patients on surgery days and post-operative care to patients during surgery and post-operative appointments.
• Work with patient on surgery scheduling and post-op scheduling, financial and informed consent documentation.
• Handle timely follow-up to prospective, current, and past patients.

Qualifications:

• Must be patient service focused with the ability to deliver high customer satisfaction.
• Excellent communication skills required, ability to develop relationship with patients to provide a positive experience.
• Ophthalmic/optometric experience is preferred.
• Proficient with standard office equipment; multi-task comfortably; ability to work with a high degree of professionalism.
• Exemplary organizational skills: willingness to be cross-trained and fill in for other staff members.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Ability to Commute:

• Laredo, TX 78041 (Required)

Ability to Relocate:

• Laredo, TX 78041: Relocate before starting work (Required)

Work Location: In person