Job Overview
We are seeking a dedicated and experienced Field Coordinator to oversee and enhance our programs aimed at supporting individuals with developmental disabilities. The ideal candidate will possess strong management and relationship-building skills, ensuring effective program development and execution. This role requires a compassionate individual who can work collaboratively with diverse teams while maintaining a focus on the needs of our clients.

Skills

• Customer Service Excellence - Ability to professionally interact with customers, vendors, and clients, ensuring their needs are met and issues are resolved promptly.
• Organizational and Time Management Skills - Effectively manage multiple field service events, coordinate resources, and meet deadlines within defined SLAs.
• Problem-Solving and Critical Thinking - Quickly identify issues, analyze potential solutions, and implement corrective actions to resolve escalations and customer complaints.
• Communication Skills - Strong verbal and written communication in English (with Spanish/Portuguese as a plus) to articulate information clearly to customers, vendors, and internal teams.
• Technical Knowledge and Attention to Detail - Familiarity with hardware products, CRM tools, and service management processes, with a sharp focus on accuracy and detail in administrative tasks.
• Collaboration and Teamwork - Ability to work effectively in a global, multicultural team environment, contributing to continuous improvement initiatives and supporting cross-functional teams. 

Qualifications

• Bachelor’s Degree (Preferred) - A degree in a relevant field such as Business Administration, Operations Management, Supply Chain Management, or Information Technology would be advantageous.
• Associate Degree or Equivalent Experience (Accepted) - An Associate Degree in a related field combined with relevant work experience in service coordination, customer support, or technical operations may also be considered.
• Technical Knowledge - Familiarity with CRM tools, hardware systems, and service delivery processes is essential.
• Formal training or coursework in these areas would be a plus.

Job Type: Contract

Pay: $25.00 - $40.00 per hour

Work Location: Remote