Department: Dental

Reports To: Dental Operations Director

Status: Non-Exempt

Location: Cashton Clinic

Number of Positions: 1

Hours: 40 hours per week

Summary

Act as a liaison between the patients and staff. Individuals in this position must have excellent communication skills in order to serve as this vital link between the providers, other clinical staff, various departments and locations and organizations, and the patient. This individual will greet, direct and schedule patients and must focus on protecting patient confidentiality in all aspects of the position.

Duties & Responsibilities

• Knowledge to make appointments for new patients.
• Knowledge of eCW and Dentrix in order to make new appointments.
• Knowledge of Healthy Neighbor Plan, Forward Health and private insurance benefits.
• Identify existing appointments, interpret EDR’s with accurate legal and ethical documentation and identify future appointment needs.
• Answer calls from patients to schedule appointments.
• Greet and assist patients in person in a prompt and courteous manner.
• Answer telephone, screen calls, takes messages and provide information.
• Respond to routine request for information from patients and visitors.
• Review dental appointments within 48 hours. Identify patients who may need additional information such as: medication list, and verify valid prior authorization or payment due if needed.
• Assist patients with making follow up appointments to the Health Center or with referrals to other providers or specialists as directed by clinicians.
• Make patient appointments according to dental scheduling guidelines, or accept cancellations using scheduling system; notify staff of the cancellation or same day appointment per our policies.
• Schedule prior authorization appointments as directed.
• Actively recall patients who have failed appointments, and adjust multi appointments as needed.
• Manage dental waitlist and dental faxes.
• Attendance to monthly dental staff meeting and PCC meeting.
• Report to work as scheduled
• Promote the mission, vision and values of the organization in all interactions
• Other duties as assigned

Qualifications

The individual must respect the confidentiality of patient information while performing job duties and to establish and maintain effective working relationships with patients, employees and public.

Education and/or Experience

The individual must have a High School diploma or equivalent. Related experience and/or training is appreciated but not required.