C.H.A.R.L.E.E. FAMILY CARE, INC.

Children Have All Rights: Legal, Educational, Emotional

JOB DESCRIPTION AND INFORMATION

Title: Certified Parent Partner

Code: PP101

Pay: Range of $22.00 to $24.00/hr.

SUMMARY DESCRIPTION

Under supervision, provides information, support and assistance and advocacy for recipients, and/or caregivers/family members of consumers of mental health services and to provide feedback and perspective to the mental health system relative to the impact and effectiveness of the services provided. Performs other related duties as required.

This classification provides a full range of information, training, support, encouragement, advocacy, service effectiveness assessment and related services in order to assist the consumer and family/caregiver in coping with immediate situations. The consumer and family/caregiver perspective are provided in the development of programs and services and in formulation of treatment strategies. Incumbents of this class do not attempt to modify or change the consumer's personality structure. This classification provides information and assistance based on the unique perspective of being a recipient of or having been closely associated with the direct receipt of mental health services.

EXAMPLE OF ESSENTIAL DUTIES

1) Informs, trains, supports and empowers consumers and families/caregivers who directly or indirectly receive mental health services.

2) Communicates, represents and promotes the consumer and families/caregivers' perspective within the mental health system.

3) Attends and participates in special events, conferences, workshops and trainings within the mental health system and in the community.

4) Develops activities, programs and resources which support consumers and family/caregivers in achieving their goals.

5) Supports the appropriate recognition, acceptance and understanding of social and cultural factors in the provision of mental health services.

6) Develops effective working relationships with agencies and organizations to advocate for consumer and family/caregiver empowerment. Assists and promotes consumers and those who support them in support networks and activities.

7) Helps prepare and support clients and families/caregivers at case staffing and at a variety of formal and informal hearings.

8) Helps consumers and those who support them to articulate their needs.

9) Focuses on and is sensitive to consumer and family/caregiver satisfaction with the services received and general satisfaction with mental health services.

10) Documents all activities as required.

MINIMUM REQUIREMENTS

Experience: Depending on the assignment, current or previous experience as a consumer of mental health services or as a family member/caregiver of a former or current mental health consumer. AND one year as a Parent Partner or one year of experience equivalent to the Parent Partner. Bilingual in Spanish required.

Knowledge of: The needs and difficulties faced by ethnically diverse consumers, caregivers/ families of mental health consumers; the public and/or private agency services available for families, children and adults with serious mental health needs, such as schools, social services and other systems; the self-help and consumer-oriented treatment models; and methods to effectively communicate with consumers, family/caregivers, the community and the mental health treatment team.

Ability to: Understand the principles of the mental health system and effectively work within the system; effectively represent and advocate for the consumer perspective within the community and mental health system; understand and articulate the cultural and social factors affecting behavior patterns; effectively communicate the workings of the mental health system to service consumers, parents, family members and caregivers; establish and maintain strong working relationships with a wide range of community agencies and organizations; obtain and record accurate information for case documentation and other reports.

PRE-EMPLOYMENT

All employment offers are contingent upon successful completion of both a physical exam that may include a drug/alcohol test and a criminal background investigation that involves fingerprinting. A felony or misdemeanor conviction may disqualify the applicant from employment with C.H.A.R.L.E.E. Family Care, Inc.

Job Type: Part-time

Pay: $22.00 - $24.00 per hour

Benefits:

• Flexible schedule

Work Location: In person