About Job

Customer Care Coordinator

Reports to: Customer Care Manager

Department: Service

Job Status: Full-Time / Hourly

Mobility Profile: On Location

Position Summary: The Customer Care Coordinator is be responsible for ensuring that our customer's experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner.

Duties / Responsibilities:

· Manages large numbers of incoming calls.

· Handles customer complaints, provide appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.

· Keeps records of customer interactions, process customer data, and file documents.

· Coordinates service requirements of customers effectively and timely.

· Takes the extra mile by inquiring about service requests to ensure one-trip service completion.

· Maintain physical and electronic records, effectively.

· Other duties as assigned.

Qualifications:

· High School diploma or equivalent.

· Minimum 2 years of related experience in customer care coordination / administration.

· Proficient in AS-400 and MS Office Products, including Excel.

· Excellent phone etiquette and communication skills.

· Must be well organized and able to effectively manage time.

Physical Demands:

· Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.

· Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others.

· Constantly works in an indoor, temperature-controlled, sealed-window office environment.

· Work primarily involves sitting / standing.

Travel Requirements:

· As needed, up to 10%

Why Clayton?

· Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

· As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

· Clayton is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.

· At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits: