Field Care Coordinator! Do you love to help those in need? Want to make a difference in someone's life?

Starting Pay: $$18.50

Hours: Monday-Friday 8am-5pm

Bonuses, PTO, 401k, and more.

Location: Peoria, Glendale, Sun City, Black Canyon Hwy

Essential Functions:

• Engage directly and foster trusting relationships with members one-on-one and one-by-one. Instill confidence as you help the member integrate medical advice from the medical team and their personal medical choices into their daily lives aligned with their personal goals. Communicate in a way that is understandable and accessible to the layperson. Comfort and encourage as you minimize the fear factor that is often prevalent their lives.
• Maintain a level of curiosity and use active listening skills to help uncover potential unanswered questions and/or emerging issues. Be creative in helping the member discover ways to reach closer to their goals.
• Demonstrate empathy and compassion in all actions and reactions with the member. Be available and responsive. Follow-up on any questions or issues in a timely, thorough manner – even when the needs extend beyond “normal” business hours.
• Be the eyes and ears for the team, reporting any signs of abnormality to the appropriate team members to be addressed and managed. Suggesting solutions to the appropriate team members based on your assessment in the field. Carrying out the guidance provided by the appropriate team members to resolve/address issues.
• Keep comprehensive notes and records and be timely in reporting. Develop and maintain cohesive communication patterns with medical management (nurse practitioners, counselors, etc.) and other team members with respect to progress, recommendations, and/or potential issues that surface as the member’s plans unfold.
• Exhibit a willingness to grow and expand into other areas and pitch in as an active, supportive member of the CHP team whenever asked.
• Recognize and honor your role in the team care process. You are the front line point of contact, and as such, aspire to represent CHP’s values, mission, and service promises in every action.
• Minimum Requirements:

Education

All of our care coordinators have completed a formal, recognized medical training program and have demonstrated great assessment and communication skills.

MA Certification

Experience

Our more successful care coordinators have at least 2 years of clinical practice. Demonstrate ability to engage members and take on responsibility and accountability for follow up care as needed.

Knowledge / Skills / Abilities

The care coordinator comes to the overall team as an open, flexible, and non-judgmental participant, and always keeps the member’s goals and needs at the forefront of any collaboration. The position requires an understanding of EMR solutions as well as adherence to HIPAA regulations and compliances. Execution of daily tasks and reporting requires skill with Microsoft Word, Excel, and Outlook.

Maintain a “constant upkeep” mentality and philosophy and actively continue to learn. CHP’s support team is passionate about continuing education and chooses to challenge themselves to learn and grow – not only for their own benefit, but also for that of the members they serve.

Certifications

Completion of Medical Education Program

MA Certification

Job Type: Full-time

Pay: From $18.50 per hour

Experience:

• health care: 1 year (Required)

Language:

• Spanish (Required)

Work Location: On the road