Are you someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering exceptional customer service? As the first point of contact for customers seeking technical support, the Service Coordinator plays a key role in creating a positive service experience. We're looking for a detail-oriented, customer-focused professional to join our team. If that sounds like you - apply with us!

Primary Responsibilities:

• Field incoming service calls from Customers
• Obtain and accurately enter Customers information in order to open a Case in Salesforce
• Booking technician travel arrangements including flight, hotel and rental car
• Validation of technician time for payroll purposes
• Collection and processing technicians’ expenses
• Receptionist back up for daily lunch/breaks, out of office
• Work hand in hand with all team members to ensure that all service calls are processed efficiently and accurately.
• Participate in special projects and perform other duties as assigned

Minimum Requirements:

• High school diploma or equivalent
• Minimum of 3 years’ experience in an administrative assistant, customer service, service coordinator, or related role
• Preferred experience in coordinating business travel
• Experience using Microsoft Office products
• Strong communication and team working skills
• Excellent attention to detail