Job Summary
We are seeking a dedicated and organized Patient Care Coordinator to join our healthcare team. This position involves managing patient interactions, coordinating appointments, and providing administrative support within a medical office setting. The Patient Care Coordinator will be the first point of contact for patients, helping to create a welcoming environment while efficiently managing the flow of patient care. This part-time, permanent opportunity would be a great career move for someone with strong administration/customer service skills looking to join a growing team.

Key details:

• Permanent, part-time position
• Typical hours will be 9:00 AM - 3:00 PM Monday - Friday (28 hours / week)
• Training weeks will be different days/hours
• Onsite position at our Miami clinic (Bird Road)

Responsibilities

• Customer service - Act as the key point of contact for patients visiting our clinic and calling our clinic by greeting them, answering questions, and addressing their concerns to ensure that they have a world-class experience.
• Scheduling and schedule balancing - Scheduling, rescheduling and performing follow-up and reminder calls for appointments. Confirm patient appointments, ensuring optimal use of time slots.
• General administration and office tasks - Ordering supplies, maintaining a welcoming office environment, and maintaining electronic medical records accurate and up to date. Provide information to patients regarding services, procedures, and insurance coverage.
• Sanitation and hearing device troubleshooting - Assist clinical team members with sanitization and equipment and perform basic hearing aid maintenance.

Experience

• 2+ years of experience in customer service, sales, or administrative capacity.
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners.
• Bilingual (fluent reading and writing English and Spanish).
• Strong organizational skills and attention to detail are required.
• Proficiency in office software applications is beneficial for managing schedules and records.
• Associate's Degree (strongly preferred).

Join our team as a Patient Care Coordinator and contribute to delivering high-quality care while enhancing the patient experience!

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 28 per week

Benefits:

• Flexible schedule
• Paid training

Work Location: In person