About Job

DENTAL PATIENT CARE COORDINATOR

Paloma Creek Dental | Dental Arts of Frisco

The Patient Care Coordinator (PCC) is to ensure patient satisfaction and outstanding patient customer service. They are the liaison between the provider (Doctor and/or Hygienist) and the patient. They are knowledgeable about all scopes of dentistry and treatment options. They will coordinate as needed with other offices who share in the care of the patient, following through on all referrals and correspondence. They are responsible for scheduling, patient account management, and payments. They must be able to effectively communicate. The number one responsibility of all employees is meeting patient needs and patient care. The responsibilities listed below must be accomplished daily, weekly, and monthly. Additional responsibilities may be required.

QUALIFICATIONS

2+ Years of Experience in the Dental Field (REQUIRED)

SCHEDULE & LOCATION

Work Hours: Monday through Friday - 8am to 5pm
Office Locations:
- Paloma Creek Dental - 2/3 days a week
- Dental Arts of Frisco - 2/3 days a week (10 miles from Paloma Creek Dental)
The Patient Care Coordinator will regularly split their time between both offices each week, based on scheduling needs. Reliable transportation is required.

PAY RANGE

$20-$25/hour DOE

DUTIES AND RESPONSIBILITIES

Support all aspects of the dental office
Greet patients upon arrival
Manage schedules according to appointment schedule guidelines
Present and review treatment plan fees and payment options with patients
Organize and maintain case acceptance of 90% compliance rate
Maintain quick call system to maintain scheduling efficiency and effectiveness
Other tasks and duties as assigned by management

SKILLS

Excellent verbal and written communication skills
Outstanding customer service and people skills, excellent phone etiquette
Knowledge of dentistry, basic principles, and terminology
Good organization and multitasking skills
Present treatment plans, schedule patient visits, collect patient co-pays, manage the providers schedule, understand insurance breakdowns

BENEFITS