Job Title: Healthy Housing Team Lead
Department: Healthy Housing
Reports to: Director of Support Services
Date: 8/11/25
Hazard Pay Tier: 1

JOB SUMMARY

The Healthy Housing Team Lead provides supervision and leadership to assigned case managers in programs under the Healthy Housing Department, including Short-Term Rent, Mortgage, and Utility Assistance (STRMU) and Tenant-Based Rental Assistance (TBRA). These programs provide housing support to individuals and families to prevent homelessness, increase housing stability, and promote self-sufficiency.

The Team Lead role is approximately 25% direct case management and 75% staff supervision. This position ensures program compliance with Housing Opportunities for Persons with AIDS/HIV (HOPWA) guidelines, delivers high-quality participant services, and fosters strong community partnerships to support participant goals.

RESPONSIBILITIES

Staff Supervision & Leadership

• Assign and oversee case managers within STRMU and TBRA under the direction of the Director of Support Services

• Monitor workload, productivity, and compliance with HOPWA policies and procedures.

• Approve timesheets, expense reports, and leave requests.

• Conduct employee performance evaluations, provide constructive feedback, and facilitate team staffing.

• Attend leadership and supervision training to enhance management skills.

Case Management Services

• Provide field-based/mobile case management using evidence-based practices such as Motivational Interviewing, Harm Reduction, Housing First, and intensive case management.

• Engage participants through outreach, intake, assessment, and the development of Individual Service Plans (ISPs).

• Monitor participant progress, link to appropriate community resources, provide follow-up, advocate for participant needs, and manage appropriate discharge planning.

• Maintain accurate and timely documentation in client files and HMIS, with entries completed by the next business day.

• Assist participants with lease agreements, securing identification, and gathering other required documents.

• Support tenants in maintaining benefits, entitlements, and compliance with HUD grant requirements.

Collaboration & Advocacy

• Participate in Coordinated Case Management with Homeless Alliance partner agencies.

• Facilitate and coordinate supportive services such as employment readiness, financial education, and behavioral health supports.

• Establish and maintain strong collaborative relationships with community resources and attend coalition meetings.

• Advocate for participants to access and maintain stable housing and increase self-sufficiency.

Other Duties

• Transport participants as needed.

• Maintain professional boundaries and adhere to confidentiality standards.

• Perform other related duties as assigned.

REQUIREMENTS

• Commitment to ending homelessness in Oklahoma City with a sense of urgency.

• High tolerance and understanding for individuals with complex needs.

• Strong advocacy, communication, and interpersonal skills.

• Ability to set and maintain professional boundaries.

• Decision-making skills, attention to detail, and accuracy.

• Ability to excel in a diverse, collaborative team environment.

• Strong time management skills with minimal supervision.

• Knowledge of community resources in Oklahoma City.

• Ability to transport participants and travel to various locations daily.

• Flexible work schedule, including evenings and weekends, with on-call availability.

EDUCATION & EXPERIENCE

• Undergraduate degree in social work, behavioral science, or related field.

• Minimum two years of experience in adult case management.

• Experience supervising or leading a team preferred.

• Proficient in Microsoft Office, Outlook, and internet-based applications.

LICENSES & CERTIFICATIONS

• Valid Oklahoma driver’s license and proof of insurance.

• ODMHSAS Case Management Certification and SOAR training preferred.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Ability to sit and work at a computer for extended periods; lift/move up to 25 lbs.

• Ability to drive in all weather and road conditions.

• Work in both office and public service environments; potential exposure to challenging situations and odors consistent with working in homeless services.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EMPLOYMENT CONDITIONS

• This position is grant-funded and contingent upon continued federal funding.

• This job description is not an employment contract and may be updated as needed.