About Welle
Welle is a leading behavioral safety management system serving the healthcare industry. We specialize in de-escalation training and partner with some of the nation’s largest health systems. At the heart of our success is outstanding customer service and strong organizational execution.

We are seeking a Customer Service Coordinator who is highly organized, proactive, and capable of juggling multiple priorities in a fast-paced environment. This role is ideal for someone who thrives on planning, communication, and delivering exceptional service.

Key Responsibilities

• Develop and maintain a 52-week national training calendar
• Coordinate and schedule over 90 annual training events
• Serve as the main point of contact for customer communication and support
• Enroll trainers in recertification classes and register new customers for events
• Coordinate event logistics including hotel accommodations, meeting space, refreshments, and billing
• Prepare and ship training materials to event locations
• Support master trainers before and during training events
• Accurately enter and manage customer data in the CRM
• Collaborate with the finance team for invoicing and billing
• Process material orders and work with the fulfillment center
• Build strong relationships with clients to enhance satisfaction and retention
• Learn the healthcare industry and how our training supports hospitals

Qualifications

• Minimum 3 years of office experience (healthcare preferred)
• Proficient in Microsoft Office Suite: Outlook, Excel, Word, PowerPoint
• Exceptional organizational and time management skills
• Strong written and verbal communication abilities
• Proven ability to prioritize, multi-task, and work independently
• Comfortable working in a team-oriented, fast-moving environment
• Associate degree or equivalent work experience required

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Work from home

Work Location: Hybrid remote in Simsbury, CT