The Care Coordinator will play a crucial role in ensuring our patients receive timely and coordinated care by managing appointments and follow-ups, facilitating communication among healthcare providers, and addressing patient concerns. The Care Coordinator will support patients in understanding their care plans and accessing necessary resources, while also handling insurance and billing processes. The Care Coordinator will maintain accurate patient records, respond to crisis situations, and contribute to continuous improvement initiatives.

In addition to care coordination responsibilities, this role will also serve as the front desk receptionist two-three days per week when the office is seeing patients. This includes greeting and checking patients in and out for their appointments, ensuring their next appointment is scheduled, assisting with form completion, and providing general front desk support. This position requires adaptability, a willingness to learn quickly, and the ability to work effectively in a fast-paced environment.

Responsibilities & Duties

• Coordinate patient appointments, follow-ups, and assessments; communicate empathetically to address concerns; manage psychiatric appointment scheduling with healthcare providers; remind patients of upcoming appointments and provide necessary instructions.
• Conduct remote mental health assessments; distribute and collect pre-visit questionnaires and screeners; ensure all required forms are completed before visits.
• Collaborate with healthcare providers on patient care plans; ensure patients understand and follow their care plans, including medication and therapy.
• Connect patients with community resources, support groups, and additional services.
• Assist patients with understanding insurance and billing processes; resolve insurance claims and payment issues; track referrals and authorizations.
• Maintain accurate patient records in the electronic health record (EHR) system; ensure confidentiality and security of patient information.
• Facilitate communication among psychiatrists, therapists, nurses, and other healthcare team members; provide updates on patient progress for coordinated care.
• Handle and escalate crisis situations following established protocols; collaborate with emergency services to ensure patient safety.
• Participate in training programs to stay updated on mental health practices and telehealth technologies; provide feedback and contribute to improvement initiatives.
• Serve as front desk receptionist two days per week, greeting patients, checking them in and out for their appointments, scheduling follow-up visits, and assisting with form completion.
• Assist with patient vitals and UDS screenings during in-office patient days.
• Support the day-to-day operations of the front desk and provide coverage when needed.

Qualifications & Skills

• Excellent communication and interpersonal skills.
• Compassion and empathy in working with individuals experiencing mental health challenges.
• Ability to adapt quickly and work effectively in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work collaboratively within a multidisciplinary team.
• Commitment to maintaining patient confidentiality and adhering to ethical and legal standards.
• Proficiency in electronic health records (EHR) systems

Job Details

Job Type: W2

Pay: $17 per hour during your 90-day probationary period. Upon successful completion and becoming a permanent employee, your rate will increase to $20 per hour.

Schedule: 09:00 am – 05:00 pm, Monday–Friday

Work Location: On-site in Columbus, Georgia

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person