Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

We are looking for a SCHEDULING MAGICIAN (aka Patient Care Coordinator) to join our administrative team in a busy and growing outpatient multi-specialty clinic that offers physical, occupational and speech therapy services. This position is part time or full-time (minimum 20 to maximum 40 hours per week) cross trained to work in both our pediatric and adult clinics in our Rudolphtown and St. B locations. By magician, we mean you are capable of masterfully matching the capabilities of our providers with the needs of our clients...all while maintaining a positive attitude and cheerful demeanor!We prefer at least 1 year of customer service experience - you are the first and last person our patients see when they enter/leave our clinic and we want that encounter to be amazing! Our clinic is busy and growing, and needs a multitasker extraordinaire. If you want your days to fly by all while helping our patients meet their therapy goals, then this is the position for you. Pay starts at $13.25/hour and increases to $14/hour after 90 days and successful mastery of skills. This is an entry-level position with potential growth opportunities.High Pointe is the leading provider of outpatient physical, occupational and speech therapy for adults and children in Clarksville, TN. We strive to provide high-touch, personalized care that seems to be missing in today's therapy environments. Our core values are LIFELONG LEARNING, INITIATIVE, FUN, ELEVATING OTHERS, AND CLINICAL EXCELLENCE - we are looking for an individual who embodies these values and can contribute to our team in meaningful ways.Required:

1 year or more of customer service experience
Availability between the hours of 7am and 6pm Monday-Thursday and 7am-5pm Friday; our office is not open on weekends or holidays and overtime is not required (we will devise a 20- 40-hour workweek between these hours with a scheduled lunch break)
Ability to multi-task, organize, and stay level-headed at all times
Data entry accuracy
Competency in multiple computer applications including but not limited to electronic medical records, text applications, Google apps, and VoIP; we need a general comfort with computers and a willingness to learn new things
A love of dogs (and people) - therapy and clinic dogs come with the territory so we want to make sure our next team member is aware

Front Office Responsibilities:

First point of contact for clients and referral sources - scheduling initial evaluations quickly upon receiving contact from the patient directly or a referring physician
Greeting and welcoming clients into the clinic
Answering and making phone calls with client-centered etiquette and poise
Scheduling, rescheduling, and modifying appointments and entering appointments into our electronic scheduler - maximizing therapist treatment time and accommodating complex scheduling requests
Organizing and maintaining client charts, including scanning documents into the electronic medical record, fulfilling records requests, and answering account questions
Registering clients by recording and entering intake information accurately, calling insurance companies and verifying benefits, initiating contact, and scheduling according to specific needs
Making sure patients show up for appointments through proactive management and detecting patient attendance trends
Keeping statistics related to specific work tasks and outcomes
Collecting and processing payments from clients and daily reconciliation of cash report
Soliciting referrals from clients - generating enthusiasm from positive experiences our clients have with our company and encouraging them to share with others
Handling medical record requests
Leadership & management potential

High Pointe offers a competitive benefits package which includes paid time off, paid holidays, 401k, health/vision/dental insurance, and short and long-term disability insurance.