JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Reporting to the Assistant Program Manager, the Specialty Space Intake Coordinator works closely with internal vendors and key stakeholders to facilitate and support Amazon events taking place in key buildings within Amazon corporate offices.Amazon is a fast paced, demanding corporate environment and JLL is here to provide professional, service excellence. The Program Coordinator reports to the Shared Resource Assistant Program Manager and supports the booking of specialty spaces.Primary Duties / Essential Job Functions

Specialty space intake and booking: reviews, updates, schedules, and approves event requests received from Amazon event planners
Regularly interfaces with high-level stakeholders and key customers
Provides initial response and support related to Amazon event inquiries
Demonstrates a refined business writing style and delivers superior customer service through clear, concise, and diplomatic correspondence
Supports the customer in finding alternate space if their desired specialty space is unavailable
Schedules, maintains, and updates calendar appointments to improve time management and coordination/communication with vendor partners supporting the event spaces
Assigns events to Event Coordinators as appropriate
Processes work orders and event related trouble tickets
Maintains strong communication channels between onsite and remote event teams to ensure operational alignment and successful event execution
Communicates closely with both onsite and offsite event teams
Supports and maintains good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial and Engineering as requested
Creates and updates documents to track metrics, clarify procedures, provide information, organize team tasks, and others as needs arise
Address any customer concerns or issues promptly and professionally, aiming to resolve conflicts to the customer’s satisfaction while upholding Amazon policies

Essential Knowledge and Skills:

Maintain strong professional relationships through exceptional written and verbal communication skills
Interact with employees, visitors and contractors with poise and diplomacy
Apply principles of rational systems and deal with a variety of concrete variables in situations where only limited standardization exists
Interpret instructions in written, oral, diagrammatic or schedule form
Possess initiative to assume additional responsibilities
Set priorities and meet deadlines
Ability and attentiveness to multi-tasking
Advanced competence with a variety of software including MS Word, MS Excel, MS Outlook, and other requested software programs
Perform basic business math such as compute discount, interest, percentages, and profit/loss
Possess excellent grammar and proofreading abilities
The ideal candidate will have excitement for helping to build and maintain event support

Experience

3+ years’ experience in event coordination or event administrative support
3+ years’ experience in facilities management a plus
Must be proficient with Microsoft Office
High level of accuracy and attention to details
Positive, professional, customer-service oriented personality
Excellent interpersonal and communication skills
Microsoft Visio or CAD experience preferred
Ability to work independently, at times, with little direction

Education

Bachelor’s Degree or equivalent 4 years of experience preferred

Estimated total compensation for this position:64,400.00 – 93,400.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .Location:On-site –Arlington, VA, Seattle, WAJob Tags:GREFIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.

Specialty Space Intake Coordinator

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