Job Title: Crisis Worker

Reports to: Crisis Program Manager

Job Status: Non-exempt, Hourly, Part-time & Full-Time

STATEMENT OF THE JOB

Provides information, referral services, and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides support and consultation to shift team partners
• Provides and supports triage and routing functions on shift per the team’s goals
• Provides complete, accurate documentation of client contacts
• Ensure that client rights and confidentiality are maintained
• Collaborates with other program staff to assure client access to emergency assistance
• Follow-up with imminent risk clients
• Conduct accurate assessments of suicide and other emergencies
• Responsible for staying current with all ongoing training requirements for both services
• Assists with community outreach activities as assigned by the management team
• Actively involved with agency programs and events
• Supports operations during times of disaster as defined by agency policy
• Maintains up to date knowledge of agency processes and policies & procedures
• Performs all other duties as assigned

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