Description :Exciting Opportunity with Banyan Treatment Centers!The Intake Coordinator is responsible for managing and implementing systems, particularly inquiry/intake calls, client screenings, admissions and contacts with utilization reviewers and case managers. He/she is also responsible for working with the admissions and facility staff to assure exceptional client and community satisfaction.Why Join Banyan Treatment Centers?This is an opportunity to make a meaningful impact within an organization that stands as a nationally recognized leader in addiction and mental health care. As an Intake Coordinator, you will:

Join a Mission-Driven, Nationally Recognized Organization: Accredited by the Joint Commission, Banyan has 18 locations and Telehealth services nationwide. Our 2023 partnership with TPG’s Rise Fund supports our mission of expanding access to high-quality, compassionate care delivered by our 1,600+ team members.
Directly Impact Lives: Play a vital role in supporting individuals during a crucial phase of their recovery journey, helping them make positive changes toward long-term health.
Skill Development: Gain valuable experience in behavioral health, enhancing skills in patient support, crisis management, and effective communication.
Collaborate with a Diverse Team: Join a multidisciplinary workforce that reflects the diverse communities we serve, with many team members bringing firsthand recovery experiences.
Enjoy comprehensive benefits (FT only) including medical, vision, and dental insurance; whole and term life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; wellness incentives; and employee assistance and referral programs.

Key Responsibilities:

Consistently monitor Salesforce for pending admissions and take action as needed.
Create and manage potential admission files in Kipu, ensuring accurate entry of all necessary information.
Upload essential documentation into Kipu, including VOB, Pre-Admission Screening, demographic details, insurance information, and marketer/referral data.
Assist in gathering consents, identification, and financial documents required for patient admission.
Convert leads to admissions in Salesforce, maintaining a seamless workflow.
Update and maintain the whiteboard with critical information, such as travel plans, bed assignments, patient descriptions, and contact details.
Provide support with intake processes as needed to ensure smooth patient admissions.
Approach clients, family members, significant others, and visitors with respect, care, and warmth, fostering a positive and welcoming environment.
Stay up to date with competencies required to perform thorough client assessments.
Assist in coordinating travel logistics with BHT supervisors, ensuring patient needs are met efficiently.

Requirements:

Associate degree and/or 1 or more years of experience in the field of behavioral or mental health treatment.

Abilities and Skills:

Adherence to Healthcare Code of Ethics and familiarity with Joint Commission standards.
Knowledge of state and federal regulations regarding patient confidentiality.
Ability to assess potential risks and report critical changes to clinical staff.
Accurately maintain detailed records of patient intake process.
Strong attention to detail in monitoring and documenting client behaviors to support patient safety.
Maintain clear professional boundaries with patients while fostering a supportive environment.
Ability to remain on your feet for extended periods and assist in physical tasks such as client transportation or room checks.
Basic understanding of addiction, recovery, co-occurring mental health disorders, and common treatment methodologies.
Demonstrate a strong work ethic, dependability, and the ability to adapt to the evolving needs of patients and the facility.
Provide exceptional customer service to clients and their families, ensuring they feel valued and supported.
Empathetic to the trials, tribulations, and victories of the recovery journey.

Apply Now!If you're passionate about making a difference and want to be part of a mission-driven team, we encourage you to apply today!We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. We do encourage veterans & active-duty Military to apply, in support of our Military-Veterans in Recovery (MVIR) Program offering.

Intake Coordinator

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