Overview

Care Coordinator II

YOU, Inc., an Affiliate of Seven Hills Foundation

YOU Inc. is seeking a compassionate and organized Care Coordinator II to support individuals and families accessing behavioral health and social services. This role is essential in ensuring continuity of care, facilitating warm hand-offs, and coordinating services across outpatient clinics and community-based resources. The Care Coordinator II will work closely with clinicians and community partners to promote wellness, stability, and access to long-term supports.

Pay:Â

$24.04 - $25.00 Hourly

Sign-on Bonus:Â

$5,000 (paid quarterly over 18 months)

Health Insurance

Benefits for Full-time employees:

 Offered through Blue Cross Blue Shield, with generous company contribution.

Enhanced Retirement Plan

25% - 33% Employer match based on tenure.Â

• Student Loan Assistance:Â Consolidation, counseling, & limited employer contribution!
• Discounted Tuition with College & University Partnerships!
• TuitionÂ
  
  

Assistance

Reimbursed or prepaidÂ

college coursework!

• Home Mortgage Initiative: Favorable down payment 3-5%), reduced closing costs co-paid by Seven Hills!
  
  

Work-Life Balance

• Generous AccruedÂ
  
  

Paid

 Vacation

3 weeks in your first year!

• VacationÂ
  
  

Cash-OutÂ

Option

• 3Â
  
  

Paid

 Personal Days

• 11Â
  
  

Paid

 HolidaysÂ

• AccruedÂ
  
  

Paid

 Sick Time

Responsibilities

• Conduct initial screenings and needs assessments in collaboration with behavioral health clinicians.
• Coordinate care transitions between outpatient, urgent care, crisis, and inpatient services.
• Facilitate discharge planning and arrange follow-up services within required timeframes.
• Initiate warm hand-offs to behavioral health providers, primary care, and community supports.
• Support the development of individualized care coordination plans.
• Maintain communication with key partners including CBHCs, ACOs, Family Resource Centers, and schools.
• Ensure timely and accurate documentation in compliance with HIPAA and 42 CFR Part 2.
• Participate in team meetings, supervision, and quality improvement initiatives.
• Monitor follow-through on referrals and help remove barriers to care (e.g., transportation, insurance).
• Provide culturally and linguistically appropriate services.
• Assist with data collection and reporting related to service access and delivery.
  
  

Qualifications

Education & Experience:

• Bachelor's degree required (social work, psychology, human services, or related field).
  
  

Associate's degree with 3–5 years of relevant experience will be considered.

• 1–3 years of related experience.
• Valid Class C or D driver's license and reliable transportation required.
• Â CANS certification required.
  
  

Skills And Knowledge

• Strong communication, empathy, and interpersonal skills.
• Cultural competence and ability to work with diverse populations.
• Excellent documentation and organizational skills.
• Ability to work independently and collaboratively.
• Bilingual/bicultural candidates.
• Experience with behavioral health or social service coordination.
• Familiarity with MassHealth and Massachusetts behavioral health systems.
  
  

Why Join Us?

At YOU Inc., we are committed to improving lives through compassionate, coordinated care. As a Care Coordinator II, you'll play a vital role in helping individuals and families access the support they need to thrive. Join a team that values collaboration, equity, and service excellence.

Ready to Make a Difference?

Apply today to help deliver compassionate psychiatric care and make a difference in your community.