About Job
Bilingual Patient Intake Coordinator (Spanish & English)
Job Location: Hybrid - Some Remote & In-Person in Dunwoody, GA
Industry: Medical Office – Orthopaedic & Interventional Pain Practices
Job Summary
Thrive Ortho & Spine is a rapidly growing medical practice with 7 clinic locations in Lilburn, Decatur, College Park, Sandy Springs, Gainesville, Tucker and Smyrna. Thrive is seeking a bilingual (English / Spanish) Patient Intake Coordinator to answer all incoming calls and schedule and manage medical record requests from our corporate office in Dunwoody. Hybrid between in-office and remote work is an option for this role. This position requires complete fluency in English and Spanish (written and oral). The ideal candidate will have experience as a receptionist, intake coordinator or administrative assistant in a medical practice and/or law office setting.
What Thrive Ortho & Spine Offers:
- A leadership team that includes two physicians with deep & proven industry expertise, having previously successfully built a large pain practice with 9 clinics across metro Atlanta
- A dynamic work environment with a young core leadership team and the opportunity to participate and grow with the company’s success
- Opportunity to wear multiple hats, engage in various aspects of the business
- A place where your opinion will be heard and valued
- Competitive salary, bonuses, and benefits commensurate with experience and performance
- Our leadership team has backgrounds in healthcare, finance and a variety of other businesses & industries and we aim to bring the culture and client / patient centered care that has led to the group’s success
Responsibilities:
- Answer all incoming calls into the medical practice & follow-up on any missed calls before end-of-day.
- Scheduling all new patient appointments in one of our 6 locations through our Electronic Medical Record system, eClinicalWorks.
- Connecting patient questions received over the phone to the appropriate member of the Thrive administrative or clinical team.
- Screening incoming calls for obvious signs of Narcotic drug seekers. Thrive is a non-Narcotic practice.
- Receiving and sorting daily mail
- Data entry of patient information into our Electronic Medical Records system, eClinicalWorks.
- Provide translation services for patients requiring assistance (written and oral).
- Communicate with other stakeholders such as other medical providers and attorneys to share patient information and provide periodic updates.
- Promptly respond to medical record requests by other providers and attorneys within a 24-hour timeframe.
- Other job duties that may arise in the role of Patient Intake Coordinator.
Qualification, Experience, and Skills
- The ideal candidate will have experience as a receptionist, intake coordinator or administrative assistant in a medical practice and/or law office setting.
- Fully fluent in Spanish and English (written and oral)
- Attention to detail and timely responsiveness are critical for this position
- Strong communication and interpersonal skills
- Ability to multi-task across various roles and work independently to achieve results
- Patience and compassion towards patients and other stakeholders with a pleasant personality
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and comfort learning other electronic platforms such as our electronic medical reports software (eClinicalWorks)
- Experience with Personal Injury patients is a plus.
- Must have no restrictions to work in the state of Georgia
- Must be willing to travel locally and hold a valid driver’s license
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Atlanta, GA 30346