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Patient Intake Coordinator

Thrive Ortho and Spine
place Atlanta, 30301
local_atm $24 - $24 hourly
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Full Time

About Job

Bilingual Patient Intake Coordinator (Spanish & English)

Job Location: Hybrid - Some Remote & In-Person in Dunwoody, GA

Industry: Medical Office – Orthopaedic & Interventional Pain Practices

Job Summary

Thrive Ortho & Spine is a rapidly growing medical practice with 7 clinic locations in Lilburn, Decatur, College Park, Sandy Springs, Gainesville, Tucker and Smyrna. Thrive is seeking a bilingual (English / Spanish) Patient Intake Coordinator to answer all incoming calls and schedule and manage medical record requests from our corporate office in Dunwoody. Hybrid between in-office and remote work is an option for this role. This position requires complete fluency in English and Spanish (written and oral). The ideal candidate will have experience as a receptionist, intake coordinator or administrative assistant in a medical practice and/or law office setting.

What Thrive Ortho & Spine Offers:

  • A leadership team that includes two physicians with deep & proven industry expertise, having previously successfully built a large pain practice with 9 clinics across metro Atlanta
  • A dynamic work environment with a young core leadership team and the opportunity to participate and grow with the company’s success
  • Opportunity to wear multiple hats, engage in various aspects of the business
  • A place where your opinion will be heard and valued
  • Competitive salary, bonuses, and benefits commensurate with experience and performance
  • Our leadership team has backgrounds in healthcare, finance and a variety of other businesses & industries and we aim to bring the culture and client / patient centered care that has led to the group’s success

Responsibilities:

  • Answer all incoming calls into the medical practice & follow-up on any missed calls before end-of-day.
  • Scheduling all new patient appointments in one of our 6 locations through our Electronic Medical Record system, eClinicalWorks.
  • Connecting patient questions received over the phone to the appropriate member of the Thrive administrative or clinical team.
  • Screening incoming calls for obvious signs of Narcotic drug seekers. Thrive is a non-Narcotic practice.
  • Receiving and sorting daily mail
  • Data entry of patient information into our Electronic Medical Records system, eClinicalWorks.
  • Provide translation services for patients requiring assistance (written and oral).
  • Communicate with other stakeholders such as other medical providers and attorneys to share patient information and provide periodic updates.
  • Promptly respond to medical record requests by other providers and attorneys within a 24-hour timeframe.
  • Other job duties that may arise in the role of Patient Intake Coordinator.

Qualification, Experience, and Skills

  • The ideal candidate will have experience as a receptionist, intake coordinator or administrative assistant in a medical practice and/or law office setting.
  • Fully fluent in Spanish and English (written and oral)
  • Attention to detail and timely responsiveness are critical for this position
  • Strong communication and interpersonal skills
  • Ability to multi-task across various roles and work independently to achieve results
  • Patience and compassion towards patients and other stakeholders with a pleasant personality
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and comfort learning other electronic platforms such as our electronic medical reports software (eClinicalWorks)
  • Experience with Personal Injury patients is a plus.
  • Must have no restrictions to work in the state of Georgia
  • Must be willing to travel locally and hold a valid driver’s license

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: Hybrid remote in Atlanta, GA 30346