Overview
We are seeking a friendly, detail-oriented, and professional Patient Care Coordinator to join our optometry practice. As the first point of contact for our patients, this individual plays a key role in creating a welcoming and organized environment, while ensuring smooth front desk operations. The ideal candidate will have excellent communication skills, a strong customer service mindset, and the ability to multitask in a fast-paced healthcare setting.

Key Responsibilities

• Greet patients warmly and ensure a positive and professional front office experience.
• Answer phone calls, schedule appointments, and manage the appointment calendar efficiently.
• Verify insurance benefits and collect patient information before appointments.
• Check patients in and out, collect co-pays, and provide necessary forms and documentation.
• Communicate with patients regarding upcoming appointments, referrals, and follow-up care.
• Maintain a clean, organized, and HIPAA-compliant front desk and waiting area.
• Manage electronic health records and assist with data entry and documentation.
• Coordinate with optometrists, opticians, and technicians to ensure seamless patient flow.
• Handle patient concerns or questions with professionalism and escalate when appropriate.

Experience

• Previous experience in a medical office setting is preferred; optometry office a plus .
• Familiarity with administrative support functions is essential.
• Strong office experience demonstrating proficiency in managing multiple tasks in a fast-paced environment.
• Excellent interpersonal skills with the ability to communicate effectively with patients and staff alike.
• A commitment to providing exceptional patient care while maintaining professionalism at all times.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Ability to Commute:

• Pittsburgh, PA 15207 (Required)

Ability to Relocate:

• Pittsburgh, PA 15207: Relocate before starting work (Required)

Work Location: In person