Who We Are:

Miami Federal, part of Miami Nation Enterprises, provides top-tier support and economic opportunities for the Miami Nation and its citizens. We excel in multiple sectors, ensuring compliance, efficiency, and innovation in every federal project. Our SBA-certified 8(a) companies drive success with integrity and excellence, enhancing national security and community well-being. Miami Federal provides construction, information technology, software development, facilities management, training, event management, and environmental services to both the Department of Defense and civilian agencies. Join us in making a lasting positive impact!

Overview:

We are seeking a compassionate, experienced, and skilled mental health professional to join our team as a Coach in a call center setting. This role plays a critical part in supporting Service members, Veterans, and their families by delivering high-quality, empathetic, and solution-focused support over the phone.

The ideal candidate will have prior experience in triage, care management, motivational interviewing, and crisis counseling, and must be fluent in English and/or Spanish. This position requires strong communication skills, emotional intelligence, and the ability to manage calls professionally, especially in high-stress or crisis situations.

If you're dedicated to providing exceptional care and support through every interaction, we encourage you to apply.

Disclaimer: This position is contingent upon contract award. Submission of your resume indicates your interest in being considered should Miami Federal receive the award. Final offers and start dates will be determined following contract award and government direction.

Job Qualifications and Requirements:

• Master’s degree in a mental Health-related field
• Must be a licensed mental health professional (social work, psychology, marriage and family therapy, behavioral health counseling)
• Preferably at least a minimum of three years of experience delivering in-person patient care
• Has clinical experience in triage, care management, motivational interviewing, and crisis counseling
• Has experience working with military service members and veterans regarding mental health
• Strong accounting, analytical, and “critical thinking" skills
• Solid technical knowledge and research skills
• Excellent interpersonal, oral and written communication skills
• Detail-oriented with a high degree of accuracy and ability to multi-task
• Strong organizational and time management skills.
• Ability to maintain strict confidentiality, discretion, strong ethics
• Team player, collaborative, able to work with all levels of the firm.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Miami Nation Enterprises is an Equal Opportunity Employer.