About Job

POSITION SUMMARY:

This position is responsible for greeting patients, answering the phones, scheduling appointments, and/or "checking out" patients. Answers general questions regarding the clinic, its service offerings, and in doing so demonstrates superb customer service with a patient centered attitude.

PRIMARY JOB FUNCTIONS:

Consistently follows practice’s phone scripting and etiquette guidelines with the objective of turning phone inquiries into appointments
Schedules and confirms appointments
Checks in and checks out patients
Understands insurance payment and reimbursement requirements and verifies patient insurance using practices’ guidelines
Ability to prioritize duties while managing multiple patient and staff interruptions
Responds professionally to requests and inquiries about the services the practice provides using practice guidelines
Demonstrates strong and respectful interpersonal and communication skills with patients and colleagues alike
Understands and follows HIPAA regulations and maintains patient and practice confidentiality

JOB SKILLS, KNOWLEDGE AND ABILITIES:

High school diploma or equivalent required
Possesses a strong customer service focus
Excellent organizational skills
Able to generate, maintain and demonstrate a friendly, enthusiastic and positive attitude
Experience with OMS and EHR systems, and/or ability to learn and master the practice’s scheduling systems
Must be proficient computer keyboarding skills as well as in Microsoft Word

PROFESSIONAL EXPECTATIONS:

Exhibits a positive attitude, compassionate care, a professional appearance, is detailed, efficient and organized with an orientation toward accuracy. Maintains strict confidentiality and enjoys a team-oriented work environment to facilitate the smooth, efficient and professional care of the patient and performance of the office.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work environment is fast paced but professional and friendly. We are looking for a reliable and energetic individual wanting to be part of a specialized practice with opportunity for growth and development.

The role of the Patient Care Coordinator is to support all aspects of clinical operations including office administrative support, customer/patient service, minor in-office hearing aid repairs, and insurance verification.

The ideal candidate should demonstrate strong communication skills, the ability to self-start and manage projects, a basic understanding of accounting procedures, excellent organizational skills, and the desire to learn about and promote hearing health care.

We are open MONDAY- THURSDAY from 8am - 5pm. Staff working hours are from 7:30am - 5:30 pm, with a lunch break. This schedules allows us to work a full-time position with a 3 day weekend. We have a robust benefits package for full-time employees including holiday pay, paid time off, insurance packages with medical, dental and vision,401k, as well as bonus pay.

Job Type: Full-time

Pay: From $18.50 per hour

Benefits: