Duties:

• Matches and manages Caregivers to Clients who have the proper skills and demeanor for each Client,
• Able to maintain a professional and engaged demeanor while multi-tasking, at times with a sense of urgency
• Demonstrates teamwork within the Operations Team as well as with other office staff
• Able to become proficient with home care software application, Wellsky, and provide the required level of attention to detail with documentation of tasks
• Ensures timely encouragement, training, motivation, correction, and discipline of Caregivers and willingness to escalate issues as needed
• Perform Meet and Greet of Client and Caregiver at the start of service

Qualifications and Education Requirements

• Must be computer literate - and be able to demonstrate it
• Team player, excellent verbal and written communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Must maintain professionalism and patience with a fast- paced environment
• Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

Preferred Skills

• Caregiver experience is a plus
• Professional experience in the field of customer service is also highly desired
• Strong desire to learn all aspects of the Home Care business

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person