GENERAL SUMMARY

Primary Responsibilities:

1. Model a high energy, world-class service and sales culture within the branch and credit union.
2. Coach, develop and mentor front line staff.
3. Uphold a strong sales culture within the credit union.
4. Assist Branch Manager and Sr. Management in day to day operations.

Primary Qualifications: Passionate and enthusiastic; possess world class service and leadership skills; strong knowledge and understanding of FirstCCU products and services; strong lending and underwriting skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Live the First Community Credit Union Mission, Vision and Values within the organization and our communities.
2. Provide leadership to teller staff to maximize their performance, help advance their growth and development, and achieve the credit union’s goals.
3. Assist in branch services and operations as needed to serve our members, including teller backup, if needed.
4. Instill an energetic, world-class service and sales culture that continually strives to improve the way we serve our members.
5. Build strong relationships with new and existing members that lead to sales, cross-sales and sales referrals. Identify member needs and align products and services that help achieve their financial goals and those of the credit union.
6. Strong outbound calling to assist in promoting a sales culture within the credit union. Mentor and motivate front-line staff.
7. Assist Branch Manager or Senior Management in day to day operations.
8. Follow the established FirstCCU lending policy and underwriting guidelines.
9. Open new accounts including share draft accounts, certificates, individual retirement accounts, and various club accounts.
10. Counsel with members on loan problems; changes in terms of payments; repayment schedules and release of collateral.
11. Counsel with members on purpose, amount and payment terms.
12. Take and review loan applications and make recommendations to Senior Lending staff for the disposition of all other loan applications.
13. Obtain credit ratings, as required.
14. Close and process loan requests, obtain information on collateral offered, secure and verify signatures and witnesses on documents.
15. Review and update information on member record file, including credit rating, check accuracy of loan screens and documents.
16. Review record of collateral insurance on loan and request of insurance coverage from members.
17. Notify vendor to place security interest of credit union on titled documents, request discharge of security interest from holder as required.
18. Disburse checks on approved loans.
19. Record information in member file on approved or rejected loan applications, extension agreements, release of security and deferred payments.

20. Answer telephone requests for loan information and the credit union’s products and services.

21. Follow all state and federal laws and regulations.

22. Assist in promoting a positive credit union image during non-working hours.

23. Perform other duties and responsibilities as assigned or deemed necessary in order to meet the credit union’s goals and objectives.

Compensation details: 22-25 Hourly Wage

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