LegalMatch is hiring aClient Intake Coordinator -a client-facing, results-oriented role focused onturning consumer interest into attorney engagements.This position supports the broader KAM team by ensuring that clients who come to LegalMatch not only understand how the platform works - but are actively guided toward speaking with and retaining our member attorneys.

Your primary responsibility is to drive client conversion through high-impactphone intake, client support, and issue resolution. This role blends inbound service withsales-minded intake coaching, helping clients take confident next steps that lead to more attorney-client matches - and ultimately, more revenue retention for LegalMatch.

This position is 100% in-office located in Reno, NV.

Key Responsibilities

• Handle inbound client callswith empathy, urgency, and a focus on conversion
• Conduct or assist with phone intake, guiding clients to clearly and fully submit their case in a way that positions them for legal follow-up
• Use persuasive, consultative communication techniquesto encourage clients to respond to attorneys, book consultations, and move forward
• Resolve basic client issues(e.g., account access, password resets, account deletion) quickly and professionally
• Respond to client emailswith clear solutions or escalate to the appropriate KAM if attorney contact is needed
• Handle inbound leadsfrom social campaigns and ensure those potential leads are guided into full intake
• Redirect attorney callsappropriately, while maintaining a polished, professional experience
• Support KAMs with any client-side coordinationto improve responsiveness and conversion rates

What Success Looks Like

• Clients complete intake forms more thoroughly and frequently - especially via phone
• Clientsrespond to attorneys more often and book more consultations
• Attorneys report higher client engagement and retention rates
• KAMs and Member Attorneys spend less time chasing incomplete intakes or disengaged clients
• Client experience is smooth, professional, and consistently moving toward resolution

Who You Are

• 1 - 3 years of experience insales, intake coordination, or high-touch customer service
• Naturally persuasive, confident, and conversational on the phone
• Able tospeak to both the emotional and practical needsof a person facing legal issues
• Highly organized, detail-oriented, and accountable
• Comfortable working proactively and independently

Why This Role Matters

At LegalMatch, the faster a client hears from an attorney - and the more prepared they are - the more likely they are to retain. You will play a critical role in making that connection happen. This isn’t a passive support role - it’s anactive conversion role.You’re not just helping people - you’re helping them take the next step toward solving a serious problem.

The more successful you are, the more clients get legal help—and the more attorneys stay with LegalMatch.