Job Title: HCV Nurse Care Manager (NCM)
Reports To: Project Director
Location: Alliance Care 360 – Multi-site (includes mobile, clinic, and telehealth settings)
FLSA Status: Full-Time, Exempt (100% Level of Effort)

Position Overview:

The HCV Nurse Care Manager (NCM) is responsible for coordinating the integrated medical, behavioral, and psychosocial care needs of individuals diagnosed with Hepatitis C (HCV), with or without co-occurring HIV, substance use disorder (SUD), and serious mental illness (SMI). This role ensures a low-barrier, person-centered approach to treatment and actively supports same-day diagnosis, linkage to care, medication access, and adherence using evidence-based models.

Key Responsibilities:

• Care Coordination:

Develops and monitors comprehensive care plans that integrate HCV, SUD, and behavioral health services, working closely with peer navigators, physicians, and behavioral health teams.

• Treatment Adherence Support:

Oversees the implementation of medication adherence tools including the Medisafe app, peer-assisted Directly Observed Therapy (DOT), and MedFriend alerts. Conducts check-ins to troubleshoot access or adherence barriers.

• Client-Centered Navigation:

Assists clients in navigating pharmacy systems, Medicaid/Medicare coverage, Ryan White benefits, and other wraparound services to initiate and complete Direct-Acting Antiviral (DAA) treatment.

• Outreach & Engagement:

Participates in mobile clinics, shelter-based programs, and community events to screen, educate, and enroll high-risk individuals. Provides education on HCV, prevention, and cure.

• Clinical Documentation & Reporting:

Maintains accurate, timely documentation in the electronic health record (EHR), tracks clinical outcomes, and contributes to grant-required reporting metrics, including adherence and SVR (sustained virologic response) rates.

• Collaboration:

Works in multidisciplinary teams with Ryan White providers, Project ECHO clinical hubs, housing and mental health partners, and state/county public health systems.

Minimum Qualifications:

• Registered Nurse (RN) or Advanced Practice Registered Nurse (APRN) licensed in Illinois
• At least 3 years of experience in infectious disease, addiction medicine, or community health
• Knowledge of Hepatitis C treatment protocols, medication access programs, and harm reduction
• Strong communication and cultural competency skills; able to work with vulnerable populations
• Experience with Medicaid/Medicare billing and EMR platforms preferred

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Free parking
• Health insurance
• License reimbursement
• Life insurance
• Mileage reimbursement
• Paid sick time
• Paid time off
• Parental leave
• Vision insurance

Ability to Commute:

• Chicago, IL 60616 (Required)

Ability to Relocate:

• Chicago, IL 60616: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person