About Job

Service Coordinator - Perrysburg

Position Summary:

Full-time position responsible for dispatching Wadsworth Service Technicians to customer sites to obtain optimum efficiency of operations and superior customer service.

Duties:

Coordinate and dispatch the field operations to diagnose, repair and service customer’s equipment
Responsible for the management and scheduling of field service activities
Take customer calls and handle technical questions from customers and field technicians
Respond efficiently to customer issues and concerns to address questions, problems and requests for service
Monitor status of service calls and communicate with customers when additional parts or trips are required to complete the job
Record and maintain files and record of customer requests, work or services performed, charges, expenses, inventory and other dispatch information
Monitor technician safety and DOT compliance through reporting tools within field service management software and notify technicians / management when necessary.
Prepare equipment repair quotations
Open and monitor service/repair work orders for accuracy (i.e. parts, materials, labor, etc.)
Filling backflow paperwork with appropriate municipalities
Time card verification for Wadsworth Service Technicians
Perform all work in accordance with established quality standards and safety procedures
Other duties as assigned

Requirements:

High School diploma or equivalent required
Previous experience as a Dispatch or Scheduling Coordinator preferred
Computer proficiency and the ability to accurately enter data and generate reports
Working knowledge of Microsoft Office suite
Excellent written and oral communication skills
Excellent organizational skills and a keen eye for detail
Interest in working in a team-oriented environment
Ability to multi-task and prioritize responsibilities and workflow
Strong interpersonal skills to effectively communicate with both internal and external clients
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail

Wadsworth Solutions is an equal opportunity employer and provides fair and equal treatment to all individuals, employees, and applicants for employment, regardless of race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, national origin, disability, genetic information, military / veteran status, or any other protected group status under federal, state, or local law.

Pre-employment drug testing and background screening required.

Job Type: Full-time

Pay: From $1.00 per hour

Expected hours: 40 per week

Benefits: