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Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

RESPONSIBILITIES

The purpose of the Social Worker II position in the Centralized Intake Unit of Aging and Adult Services is to provide the Intake, Education, and Referral function for Aging & Adult Services Programs. Responsibilities include receiving and screening all incoming calls for the division, providing information and referrals to internal programs or external community resources, and completing intake for Adult Protective Services, Guardianship, Meals on Wheels, In-Home Aide, Special Assistance In-Home, Group Care Monitoring, and the Low-Income Homeowner’s Relief Program.

KNOWLEDGE, SKILLS & ABILITIES

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  Ability to utilize appropriate intervention modalities, including problem-solving and crisis intervention

• Excellent customer service skills, including active listening and exceptional verbal and written communication

• Strong understanding of the dynamics of human behavior, especially in crisis situations

• The ability to build rapport and foster positive interactions with indivuduals & families, internal teams, and community partners

• In-depth knowledge of community resources and service programs within the Durham metropolitan area

• Comprehensive understanding of social work case management principles, techniques, and practice

MINIMUM REQUIREMENTS

Bachelor's degree in social work from an appropriately accredited institution; bachelor's degree in a human services field from an appropriately accredited institution and one year of directly related experience; bachelor's degree from an appropriately accredited institution and two years directly related experience; or an equivalent combination of education and experience.

For additional work that could be performed under this classification please click the link NC 04012

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.