Job Title: Patient Care Coordinator
Location: Downtown Jersey City, NJ
Job Type: Full-Time

About Us:
We are a dynamic and growing multi-specialty physical therapy office located in the heart of downtown Jersey City. Our mission is to provide high-quality, personalized care to our diverse patient population. We are currently seeking a dedicated and organized Patient Care Coordinator to join our collaborative team.

Position Overview:
As a Patient Care Coordinator, you will be the first point of contact for patients and play a key role in ensuring a seamless and positive experience. You will be responsible for front desk operations, patient scheduling, insurance verification, and supporting overall office efficiency. This is a vital role that requires professionalism, attention to detail, and strong interpersonal skills.

Responsibilities:

• Greet patients warmly and manage front desk operations
• Schedule and confirm patient appointments across multiple specialties
• Verify insurance benefits and obtain necessary authorizations
• Maintain accurate patient records and data entry
• Coordinate patient flow and communicate effectively with therapists and staff
• Handle inbound calls and respond to patient inquiries
• Assist with billing, copay collection, and administrative tasks as needed
• Ensure HIPAA compliance and uphold a high standard of patient confidentiality

Requirements:

• Prior front desk or medical office experience required
• Ability to work 2–3 evenings per week until 8:00 PM
• Excellent communication and customer service skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Team-oriented with a positive and proactive attitude
• Self-starter who can work independently and take initiative
• Proficiency with computers and office software
• Experience with Raintree EMR system is a plus

Benefits:

• Competitive salary based on experience
• Health benefits
• Paid time off
• Professional development opportunities
• Supportive and collaborative work environment

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Medical office: 1 year (Preferred)

Ability to Commute:

• Jersey City, NJ 07302 (Required)

Work Location: In person