Duties and Responsibilities

• Ensures the consistent delivery of an exceptional customer experience
• Assists customers in product selection based on defined treatment plans and product availability Achieves daily/weekly sales objectives by fulfilling customer requests and looking for opportunities introduce new and alternative products
• Continually develops communication and service skills to increase sales and generate positive reviews
• Educates customers on product attributes and usage
• Ensures customers are accurately logged into the patient tracking system
• Performs sales transactions in compliance with all regulations governing the sale of cannabis products
• Completes accurate sales documentation
• Ensures transactions are entered in point-of-sale and inventory management systems in compliance with state regulations
• Assists in maintaining a safe, clean, and organized dispensary environment
• Complies with all Justice Cannabis Co. policies, procedures and practices governing sales and service
• Complies with all safety and security protocols for dispensary staff
• Performs administrative tasks (customer profile completion, sales tracking, etc.) as required
• Answers phones, responds to voicemail, and takes phone orders
• Establishes on-going relationships with dispensary customers
• Completes customer profiles to assist in future sales and service opportunities
• Maintains knowledge of new and existing products via vendor training, documentation, and crosstraining with management, pharmacists, and senior sales consultants

• Maintain a clean, organized, and hazard-free work environment to support safe and efficient operations.
• Collaborate with the kitchen team to ensure all tasks are completed in a timely and accurate manner.
• Participate in training sessions to enhance technical skills and stay updated on best practices for retail operations.
• Other duties that may be required from time to time to improve operations and profitability and ensure required tasks and goals are completed across operations
• Adherence to individual and team key-performance indicators (“KPIs”) as directed by manager

Team Collaboration

• Balances team and individual responsibilities, Exhibits objectivity and openness to others' views
• Gives and welcomes feedback
• Contributes to building a positive team spirit
• Puts success of team above own interests
• Able to build morale and group commitments to goals and objectives
• Supports everyone's efforts to succeed.
• Communicate effectively with team members to ensure clear understanding of tasks and expectations.
• Support a positive and inclusive work environment, fostering teamwork and mutual respect among colleagues.
• Provide training and guidance to new team members, sharing knowledge and best practices.

Education and Experience

• Two or more years of experience working in a retail or hospitality environment with cash handling responsibility
• Demonstrated passion for delivering exceptional customer experience
• Fast-paced, high volume retail sales experience preferred
• Must be at least 21 years of age and possess a valid driver's license or state ID
• Must be computer literate with the ability to learn operational systems (Alpine IQ, Leaflogix, MJ Freeway, Veriscan, Microsoft office, and Metrc, etc.)
• Experience working with Outlook email and Microsoft Office suite
• Professional written and verbal communication and interpersonal skills
• Must have strong organizational skills, high attention to detail and the ability to multi-task
• Ability to take direction and complete daily tasks with minimal supervision
• Ability to maintain high standards in a fast paced, constantly evolving environment
• High level of organization, patience and flexibility
• A valid driver's license is required
• Willing to focus on repetitive work for long periods of time

Summary

Must be able to work nights and weekends.

The Patient Care Associate (PCA) is responsible for delivering an exceptional customer experience.

This role ensures all sales are compliant with state regulations and that customer needs are heard and

met throughout the sales process. This position is also responsible for ensuring transactions are

accurately recorded in point-of-sale (POS) and inventory tracking systems. Most importantly, this

role embodies the company’s culture and brand image.