Chief Purpose of the Position
The Patient Care Coordinator will be part of VCU Dental Care. The incumbent is largely responsible for the ideal patient experience, collection, schedule management, and appointment coordination. Responsibilities include coordinating appointments and specialties, work hygiene recall cards, answer and respond to all patient inquiries i.e. phone, text, email. Collect payments, follow up on pre-authorizations, check schedule proactively and contact patients prior to appointments regarding costs of upcoming procedure/amount due. Act as liaison between providers/manager and patients.

Knowledge, skills, and abilities required

• Excellent customer service skills and willingness to assist patients, students, residents, faculty, and other staff.
• Experience and working knowledge of dental terminology, preferred.
• Superior telephone etiquette skills.
• Excellent verbal and written communication, interpersonal, and organizational skills.
• Working knowledge of Windows-based computers and data entry skills.
• Ability to work independently as well as with a team.
• The ability to work in a fast-paced environment.
• Ability to maintain multiple objectives simultaneously.
• Ability to understand and explain patient account financial ledgers.
• Must be flexible to work schedules for varying shifts.

Education level and experience required

• High School graduate or equivalent required.
• 2+ years of customer service experience required
• 2+ years of experience in the dental field is required.

Hiring Range: Commensurate with experience

Brief Summary of Benefits: Benefits for this position include, but are not limited to Health and Group Life Insurance, Vision, Dental Insurance and Dental Discounts, Flexible Spending Participation, and Paid Holidays. After completion of 90 days, you are eligible for Paid Time Off (PTO) Leave. After completion of 6 months, you are eligible for 401k contribution and match, Professional Development/Tuition Assistance, Short Term Disability, Long Term Disability, and Life Insurance.

Background checks required.

EEO Statement: VCU Dental Care is an Equal Employment Opportunity Employer. We do not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, physical or mental disability, and/or age.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person