Overview

The Landlord/Tenant Counselor helps resolve disputes between tenants and landlords and provides guidance in line with housing laws such as the Arizona Landlord Tenant Act, Arizona Mobile Home Act, and the Neighborhood Preservation Ordinance. This role involves direct client support, community outreach, and coordination with various departments and neighborhood groups.

Key Responsibilities

Serve as a point of contact between tenants, landlords, and community organizations

Conduct interviews to assess client needs and create assistance plans

Provide guidance on rental agreements and housing regulations

Determine client eligibility based on federal and local guidelines

Offer emergency assistance and referrals for displaced tenants

Respond to phone and in-person inquiries about landlord/tenant issues

Manage complex cases through mediation, education, and follow-up

Refer renters to appropriate departments for property inspections

Coordinate with local groups and agencies to address neighborhood concerns

Deliver presentations and educational sessions

Help clients secure basic needs such as housing, food, transportation, and storage

Continuously seek ways to improve services and operations

Knowledge & Skills

Knowledge of:

Arizona housing laws (Landlord Tenant Act, Mobile Home Act, Preservation Ordinance)

Fair housing laws (federal, state, and local)

Mediation and interviewing techniques

Ability to:

Understand and apply housing laws and regulations

Communicate effectively in person, over the phone, and in group settings

Write clearly and professionally in English

Work independently and manage multiple cases

Collaborate with internal teams and the public

Prioritize tasks to meet goals and deadlines

Maintain a safe and respectful work environment

Requirements

Some positions may require driving; valid driver’s license and acceptable driving record needed

May require use of personal or city vehicles

Certification as a "Certified Housing Counselor" may be required by the end of probation

Some roles may require working various shifts or at different locations

Minimum Qualifications

At least 3 years of experience in real estate, property management, or housing counseling

Equivalent combinations of education and experience may also be considered

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Job Types: Full-time, Contract, Temporary

Pay: $21.99 - $22.00 per hour

Schedule:

• 8 hour shift

Ability to Commute:

• Phoenix, AZ 85040 (Required)

Ability to Relocate:

• Phoenix, AZ 85040: Relocate before starting work (Required)

Work Location: In person