Responsibilities:

• Assign clinical team members upon patient admission to ensure continuity of care.
• Field patient care calls and assign staff to address emergent needs.
• Support the clinical and marketing teams in obtaining records for compliance in Assisted Living and Skilled Nursing Facilities.
• Assist Case Managers with medication re-orders and supply ordering as needed.
• Coordinate Face-to-Face (F2F) visits for patient re-certifications; manage SNF MD/NP visit schedules.
• Prepare re-certification worksheets for Interdisciplinary Group (IDG) meetings and assist with scheduling and facilitating IDG.
• Ensure IDG Medical Director coverage is maintained.
• Run weekly stand-up meetings with Case Managers and the Scheduling team to assign LVN visits appropriately.
• Generate compliance reports for newly admitted patients to ensure timely completion of SC and MSW visits.
• Make welcome calls to new admissions in collaboration with the DPCS or Clinical Manager.
• Provide backup support to Scheduling and Intake Coordinators as needed.
• Maintain compliance with all state, federal, and CHAP regulations regarding referrals and intake.
• Implement and improve work methods and procedures to ensure policy-aligned admissions.
• Foster and maintain positive relationships with referral sources.
• Participate in quality assessment and performance improvement activities.
• Maintain comprehensive knowledge of community resources and assist referral sources when needed.
• Perform additional duties as assigned by management.

Qualifications:

• Current LVN license with a minimum of one (1) year of experience in a healthcare office, preferably in hospice.
• Proficient in computer systems and documentation.
• Strong customer service and time management skills.
• Working knowledge of healthcare regulations, CHAP standards, and payer practices.
• Excellent communication, negotiation, and public relations abilities.
• Demonstrates professionalism, emotional intelligence, and the ability to work across all organizational levels.
• Strong commitment to excellence and alignment with company values.
• Highly detail-oriented, organized, and capable of managing competing priorities.
• Flexible schedule availability to meet business needs.
• Team player with a collaborative, resourceful, and safety-conscious mindset.