About GoodLife Medical Center

GoodLife Medical Center is a family-run healthcare organization based in Memphis, Tennessee, committed to innovation and compassionate care. With a strong focus on chronic illness management and patient-centered solutions, we deliver high-quality, value-based care to our community.

Job Summary

We are seeking a Remote Value-Based Care Coordinator to enhance patient engagement, support care coordination programs, and optimize healthcare operations. This role involves conducting virtual care coordination, managing patient outreach, and assisting with billing, claims, and provider support. The ideal candidate is detail-oriented, compassionate, and experienced in chronic care management. This position requires a strong understanding of medical terminology and administrative processes within a medical or dental office setting.

Key Responsibilities

• Conduct Chronic Care Management (CCM), Transitional Care Management (TCM), and Principal Care Management (PCM) outreach calls.
• Serve as a liaison between patients and providers for non-appointment-related needs.
• Document patient interactions, care plans, and health assessments in EHR systems (e.g., eClinicalWorks).
• Assist with billing, coding, and insurance claim processing to support revenue cycle management.
• Schedule patient appointments, refill medications, and process referrals, prior authorizations, and medical equipment requests (DME).
• Train and guide care coordination staff to support patient outreach and engagement.
• Ensure smooth transitions of care from hospital to home, supporting medication adherence and wellness follow-ups.
• Maintain patient records, ensuring compliance with healthcare regulations.
• Manage incoming and outgoing patient records and specialist communications.

Qualifications & Skills

Required:

• High School Diploma or GED required
• Certification in one of the following: CMA, CNA, LPN, RN, NP, PA-C, MD/DO, CNS, or CNM.
• Experience in CCM, TCM, PCM, ACOs, or similar value-based care programs.
• Strong knowledge of Medicare, Medicaid, and commercial insurance structures.
• Proficiency in EHR systems (e.g., eClinicalWorks, Epic, AthenaHealth).
• Excellent communication, documentation, and patient engagement skills.
• Strong problem-solving skills and ability to work independently as well as part of a team.
• Compassionate demeanor with a commitment to providing high-quality patient care.

Preferred:

• College Degree preferred
• 1+ year experience in primary care, urgent care, or chronic care management.
• Experience in billing, coding, and healthcare revenue cycle management.
• Strong PC skills (Microsoft Office, telehealth platforms).

What We Offer

• Competitive pay & flexible schedule (Monday – Friday, 8-hour shifts).
• Opportunity to work remotely and support high-quality, patient-centered care.
• Growth potential within a rapidly evolving healthcare organization.

Only U.S.-based applicants may apply.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Flexible schedule

Work Location: Remote