Job Title: Client Coordinator

Location: Fairbanks, AK.

Hours: Full-time, 9:00 am to 5:00 pm

Job Type: Full-time

Compensation: Depends on Experience

Requirements:

• Valid driver's license, reliable and insured vehicle, and okay with driving.
• Excellent communication skills; written, reading, and speaking.
• Willingness to undergo training for the position.
• Strong organizational and multitasking abilities.
• Demonstrate leadership and management skills.
• Proven ability to take initiative.
• Passion for the home care industry and commitment to quality service.
• High school diploma or equivalent (bachelor's degree preferred)
• Previous experience in office coordination or related roles is an advantage
• Proficient in Microsoft Office Suite and other relevant software.
• Ability to adapt to a dynamic and fast-paced work environment.

Responsibilities:

• Oversee day-to-day office operations and ensure a smooth and efficient workflow.

• Perform home visits for client assessments, training, and meet-and-greets.

• Develop and implement care plans in collaboration with families and caregivers.

• Coordinate and manage caregiver schedules, training, and shift coverage.

• Assist with care coordination for clients discharging from hospitals, including arranging transportation for appointments and procedures.

• Manage scheduling for interviews, trainings, meetings, and appointments, including maintaining office calendars.

• Verify hours and schedules for payroll and assist in distributing paychecks.

• Respond promptly and professionally to inquiries via phone, email, and in-person.

• Act as a liaison between clients, caregivers, and management to ensure clear communication and quality care.

• Build and maintain relationships with families, clients, local agencies, and referral partners through community outreach and networking.

• Provide leadership, training, and support to staff, ensuring they are well-equipped to perform their roles.

• Foster a positive, team-oriented, and collaborative work environment.

• Take initiative in identifying and addressing operational challenges, and implement solutions for improved efficiency.

• Demonstrate a genuine passion for the home care industry and a strong commitment to enhancing the lives of clients.

• Willingness to cover emergency shifts when needed.