POSITION: Student Accounts Counselor (Part-time)

DEPARTMENT: Student Accounts

REPORTS: Director of Student Accounts

WORK SCHEDULE: Fully on-campus

PRIMARY FUNCTION:
Provide quality front desk customer service while performing a variety of student accounts and financial aid functions including but not limited to taking payment, discussing payment plans, reviewing financial aid awards, and making attempts to collect past due balances; work in collaboration with the Office of Financial Aid and the Office of the Registrar and other related offices at the University; ensure that functions performed are in compliance with federal, state and University policies and procedures.

QUALIFICATIONS:

Bachelor's degree in business, communication or finance or equivalent education, skills and experience including customer service required; related work experience preferred; experience in financial aid or student accounts in a post-secondary institution preferred and experience data entry and computer skills required; knowledge of financial aid programs and regulations; organization skills and ability to communicate effectively with students and parents in a high pressure environment; ability to work flexible hours.

DUTIES:

• Primary Duties including
• Provide quality customer service at the front desk;
• Thoroughly address inquiries from students, parents, faculty, and staff by way of telephone, email, and in person;
• Open and distribute mail;
• Data entry;
• Process transcript requests;
• Take payments and/or deposits from students, parents, and various departments on campus;
• Discuss payment options;
• Complete daily bank deposit;
• Assist with payment plan and employer reimbursement efforts as needed;
• Assist with all collection efforts including making phone calls and sending emails as needed;
• Assist with special projects.
• General Office duties including:
• Insure adherence to requirements of the Family Educational Rights and Privacy Act as it applies to students' accounts;
• Assist students and families with understanding University billing statements including charges, financial aid awards and payment options for balance due.
• Perform other related duties or special projects as required.