Description:

About Jewish Family Services of Silicon Valley (JFS SV):

JFS SV empowers individuals and families facing life’s challenges by providing quality human services inspired by Jewish values. Since our inception in 1977, we have remained committed to our vision that our community's children, adults, and families have access to affordable and meaningful professional services that help give them a better life. The agency’s programs are available regardless of race, religion, sexual orientation, or ability to pay.

Job Summary:

We are looking for a Care Manager II (CMII) to join our team under the California Advancing and Innovating Medi-Cal (CalAIM). The ideal candidate is responsible for helping clients navigate the difficult housing situation in Santa Clara county and will report to a Clinical Supervisor.

Requirements:

Key Responsibilities:

Enhanced Care Management: Provide person-centered care coordination to high-need Medi-Cal members, focusing on medical, behavioral, and social needs through in-person support and connection to services.

Care Plans: Create housing plans with clients that ensure safe, accessible, sustainable housing.

Care Coordination: Helping the client navigate, connect to, and communicate with physical & behavioral health and social systems according to their care plan.

In-Person Visits to Clients: Engaging primarily the client in-person or client’s modalities preference to assess their needs, provide support, and ensure the effective delivery of care services.

Support System: Ensuring the client, their family, and their personal support system are educated about their condition and connected to resources needed to support their health goals.

Resources Management: Identifying strategically and optimizing resources to meet the clients’ and their families' unique needs by referring to community and social support services.

Patient Advocacy: Advocate for our clients, safeguarding their rights, preferences, and best interests throughout their care journey.

Communications: Act as the central hub of communication, ensuring a smooth exchange of information among patients, families, healthcare providers, and all involved parties.

Documentation: Maintain detailed and up-to-date records of assessments, care plans, progress notes, and other vital documentation, adhering to legal and organizational standards.

Regulatory Compliance: Stay current on relevant laws, regulations, and policies, ensuring every aspect of care delivery is compliant and up to standard.

Living JFS Values: Incorporates the core JFS values into the work with clients, colleagues, volunteers and community of Welcoming the Stranger, Repairing the World, and Treating Everyone with Respect and Dignity.

Other Duties: Embrace additional responsibilities assigned by management, contributing to our collective success.

Qualifications

Education:

• Master’s degree in Social Work (MSW) required

Experience:

• Minimum 2 years of direct Enhanced Care Management (ECM) experience required
• Strong knowledge of social determinants of health and community resources
• Familiarity with Medi-Cal, CalAIM, and the 14 Community Supports services (preferred)
• Experience working with databases, specifically Apricot, is highly desirable.
• Cultural competence and sensitivity to diverse populations
• Motivational Interviewing
• Needs assessment and care planning

Skills and Competencies:

• Excellent interpersonal and communication skills.
• Service coordination and navigational skills
• Strong organizational and time management abilities.
• Proficiency in data entry and database management.
• Ability to work independently and as part of a team.
• Knowledge of the local community and available resources.
• Russian-speaking candidates preferred

Salary and Benefits:

Salary Range: $80,000 - $90,000 annually. Full-Time, Monday to Friday.

This position is full-time, 37.5 hours/week. The salary is commensurate with the selected candidate's qualifications and experience.

Benefits include medical, dental, and vision care; company contributions to 403(b) retirement plan; generous paid time off; supportive colleagues; and a positive work environment in a spacious office setting.

JFS of Silicon Valley is an equal-opportunity employer that values diversity at all organizational levels. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.