Infopro Learning stands as a premier staffing firm offering tailored staffing solutions across various sectors including hospitality, construction, retail, IT, Non-IT, and healthcare. We’ve assisted numerous businesses in optimizing their staffing needs, allowing them to focus on their core operations

Job Title: Patient Activation Administrative Specialist

Functional Group: Administrative Support

Duration: 4 months (Extendable or contract to hire)

Schedule: Mon - Fri (8am - 5pm) & 40 hours in a week.

Requirements:

• Minimum 1 year of experience in a patient facing role within a healthcare setting
• Ability to communicate clearly, patiently, and empathetically with a diverse patient population
• Strong organizational and time management skills.
• Strong written and verbal communication skills
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
• A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
• Proficiency in computer technology such as typing, navigating the internet, working with new mobile smartphone applications, and using multiple software systems simultaneously

Duties may include but are not necessarily limited to the following:

• Patient Greeting and Onboarding: Serve as the first point of contact in the lobby, welcoming patients and ensuring a positive first impression.
• App Activation Support: Check each patient’s activation status and assist with setup and troubleshooting as needed.
• Patient Education: Explain app features and benefits, and answer questions to encourage confident usage.
• Coordination and Escalation: Collaborate with clinic staff and escalate technical issues to the appropriate support teams.
• Tracking and Feedback: Document activation progress and share patient feedback to help improve digital engagement efforts.

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Job Types: Full-time, Contract

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Work Location: In person