JOB DESCRIPTION
Intake Department Bilingual/ Spanish
Position Overview: We are seeking a highly organized and compassionate Home Care Intake Coordinator to join our team. The Home Care Intake Coordinator will play a crucial role in the initial assessment and onboarding process of clients requiring home care services. The ideal candidate will have excellent communication skills, a strong attention to detail, and a deep understanding of the needs and challenges faced by individuals seeking home care assistance.
Responsibilities:

• Client Intake and Assessment:
• Respond to inquiries from prospective clients and their families regarding home care services.
• Conduct thorough assessments of clients' needs, preferences, and medical history to determine the appropriate level of care required.
• Collaborate with medical professionals, social workers, and other stakeholders to gather necessary information for accurate assessments.

• Coordination and Scheduling:
• Develop and maintain a comprehensive scheduling system to ensure efficient coordination of home care services.
• Match clients with suitable caregivers based on their specific needs, preferences, and availability.
• Coordinate and communicate schedules with clients, caregivers, and relevant team members.

• Documentation and Record Keeping:
• Maintain accurate and up-to-date client records, including assessment notes, care plans, and relevant contact information.
• Ensure compliance with all legal and regulatory requirements by maintaining proper documentation and confidentiality.

• Client-Focused Communication:
• Serve as the primary point of contact for clients and their families during the intake process.
• Provide clear and empathetic communication about the services offered, pricing, and expectations for home care.

• Collaboration:
• Collaborate closely with the care management team to ensure seamless transitions from the intake process to ongoing care.
• Communicate effectively with caregivers to relay client preferences, needs, and any specific instructions.
• Foster relationships with current contracts.

• Problem Solving:
• Address and resolve any issues, concerns, or conflicts that may arise during the intake process.
• Identify potential challenges or obstacles and work proactively to find solutions.

• Continuous Improvement:
• Contribute to the improvement of intake processes by providing feedback and suggestions based on client interactions and trends.
• Seek new Referrals from insurance companies and the communities.

Qualifications:

• Bachelor's degree in Social Work, Healthcare Administration, or a related field (or equivalent experience).
• Proven experience in intake coordination, case management, or a similar role within the healthcare or home care industry.
• Strong interpersonal skills with the ability to communicate effectively and empathetically with clients and their families.
• Excellent organizational skills and attention to detail to manage complex schedules and documentation.
• Knowledge of medical terminology, home care regulations, and healthcare ethics.
• Proficient in using computer software and databases for record-keeping and scheduling.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Compassionate and patient-centered approach to caregiving and service delivery.

Application Process: Interested candidates are encouraged to submit their resume, a cover letter detailing their relevant experience, and references. Successful candidates will undergo interviews and assessments to determine their suitability for the role of Home Care Intake Coordinator.
Salary:$22.00-$25.00 an hour.
Job Type: Full-time
Expected hours: 40 per week
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid orientation
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Hauppauge, NY 11788: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person