About TeleMed2U

At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.

Care Coordinator I,II,III

Referral & Intake Management

Company: TeleMed2U

Location: Austin, TX or Remote

Reports To: Operations Manager

Direct Report(s): N/A

Classification: Regular Full-Time, Non-Exempt

Mission Statement

To bring specialty care to everyone and utilize technology to deliver quality care and better patient outcomes.

Company Overview

At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.

About the Role

The Care Coordinator for Referral & Intake Management supports the end-to-end referral lifecycle by processing inbound referrals, managing intake forms, verifying insurance eligibility, tracking referral outcomes, and ensuring smooth patient onboarding. This role is essential to maintaining an efficient, high-touch intake process for TeleMed2U’s specialty care services.

Key Responsibilities

• Care Coordinator I:

o Process and review inbound referrals and associated documentation

o Ensure all intake forms and medical records are complete and accurate

o Verify patient eligibility and authorization status with health plans

o Monitor and manage waitlists and schedule patients accordingly

o Track dropped or missed referrals (“leakage”) and support conversion

o Send and manage intake paperwork for patients

o Upload patient documents and clinical records into AdvancedMD

o Manage redirect letters and communication with Primary Care Providers (PCPs)

o Track and complete PCP fax information as needed

o Support provider schedule optimization through proactive coordination

o Complete Emergency Department (ED) outreach tasks for CalOptima

o Manage CalOptima-specific intake tracker and requirements

o Handle unique client referral workflows (e.g., VB, Revive)

o Dock Health management

o Manage Online Scheduling (OLS)

o Conduct chart preparation prior to patient appointments

o Other duties as assigned

• Care Coordinator II:

o All Care Coordinator I responsibilities

o Serve as a liaison for training new team members

o Assist with problem solving and resolving patient concerns

• Care Coordinator III:

o All Care Coordinator I & II responsibilities

o Leads and is accountable for new team member training and development for 30-, 60-, & 90-day expectations

o Support Clinical Operations Managers and Directors in various responsibilities

o Serves as a team lead to disseminate updates on a routine basis.

o Foster overall team productivity

o Set team goals for daily, weekly, & monthly objectives

Qualifications

• Skills

o Bilingual (English/Spanish) a plus

o Knowledge of medical terminology preferred

o High accuracy in data entry

o Organized and detail-oriented

o Ability to follow intake checklists and procedures

o Basic insurance knowledge (eligibility and authorizations)

o Comfortable managing documents and uploads

o Clear written communication

o Strong time management

• Experience

o Care Coordinator I:

§ Prior experience in healthcare referrals, intake coordination, or a similar administrative support role preferred

§ Previous experience utilizing an EMR/EHR a plus

§ Telemedicine experience a plus

o Care Coordinator II:

§ Care Coordinator I requirements

§ Minimum 12 months experience at TeleMed2U or equivalent

§ Proficient on all areas of the EMR/EHR and can navigate seamlessly and complete most if not all functions

§ Demonstrates cross functional aptitude across most areas of the division

o Care Coordinator III:

§ Care Coordinator I & II requirements

§ Minimum 24 months of experience at TeleMed2U or equivalent

§ Expert in all systems, tools, and EMR/EHR functionality, as applicable

• Education

o High school diploma or GED required

Physical Requirements

• Prolonged periods of desk work and computer usage.
• Ability to lift up to 15 pounds.

TeleMed2U is an equal opportunity employer, committed to a diverse and inclusive workplace free from discrimination, and complies with all applicable federal, state, and local laws. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, gender expression, marital status, veteran status, criminal history, or any other status protected by law. All employment decisions are based on merit, business needs, and individual qualifications. TeleMed2U ensures equal pay for equal work in compliance with the Equal Pay Act and other applicable state laws, including Oregon and California. Employees are eligible for job-protected leave under the California Family Rights Act (CFRA) and other state-specific family and medical leave laws. This position complies with federal and state minimum wage laws and offers a competitive wage based on experience. TeleMed2U provides reasonable accommodations for qualified individuals with disabilities and for pregnant employees as required by state and federal law. Employees are covered by workers’ compensation insurance for job-related injuries.