About Job

WHO WE ARE

AirSimplicity, based in Denver, Colorado, manages 75 properties across eight geographic markets. Our portfolio consists of single-family and duplex homes. With a team of approximately 10 staff members, we have hosted over 30,000 guests through platforms like VRBO, Booking.com, and Airbnb.

At AirSimplicity, we go beyond standard vacation rental management. We’ve developed proprietary analytical tools to track and spot trends in the Short-Term Rental (STR) market, empowering investors to make informed decisions. Recognized as a leader in the Colorado STR market, we conduct seminars, webinars, and podcasts to promote our brand and educate clients. Additionally, we maintain strong relationships with real estate professionals to offer comprehensive STR consulting services.

OUR CORE VALUES

Integrity: We do what we say.
Growth Mindset: We are always learning.
Solution-Oriented: We tackle challenges head-on.
Excellence: We go above and beyond.
Simplicity: If it’s complex, it’s not right.

OUR GOALS

Deliver 5-star experiences for our Guests.
Maximize income for our Clients.
Maintain clean, functional, and well-kept Properties.

THE ROLE

The Quality Care Coordinator is a vital part of the AirSimplicity team, responsible for maintaining the highest standards of property care and guest satisfaction. This role involves regular property inspections, minor maintenance, oversight of cleaning services, and ensuring inventory (consumables & linens) are adequately stocked and organized. The position also requires using Breezeway to track all tasks and hours, ensuring efficient task management and accurate reporting (training provided). The ideal candidate is detail-oriented, proactive, communicative, and passionate about providing exceptional guest experiences.

Key Responsibilities

Property Inspections and Maintenance

● Conduct regular property inspections to ensure homes meet AirSimplicity’s quality standards.

● Identify and address minor maintenance issues, including replacing light bulbs, fixing minor furniture issues, removing stains, and troubleshooting basic issues.

● Report major maintenance issues promptly in Breezeway using the “Report Issue” feature and coordinate with the team as needed.

● Oversee proper documentation of guest damages.

Cleaning Oversight

● Inspect properties post-cleaning to ensure they meet cleanliness and presentation standards.

● Provide feedback and guidance to cleaning teams to uphold consistent quality.

● Coordinate with cleaning vendors to address any recurring issues or concerns.

● Ensure properties are well-equipped and fully functional for guest stays.

Task Management and Documentation

● Use Breezeway to track all assigned tasks and hours worked.
○ Utilize the Breezeway timer to ensure accurate hour tracking for payment.

■ Start your 1st task when you leave your house. End the 1st task when it is done, at the property. Start your second task when you leave the first house.

○ Complete all tasks by the end of each day, including uploading photos and status updates.

○ Notify management immediately if a task cannot be completed due to time constraints, last-minute bookings, or other unforeseen circumstances.

○ Collaborate with management to reschedule or cancel tasks as necessary.

Emergency and On-Call Support

● Scheduled on-call shifts to respond to emergencies, such as urgent maintenance issues or guest concerns, as needed.

● Provide timely updates to the team about emergencies and their resolution.

● Communicate any periods of unavailability (e.g., planned time off or phone unavailability)to the team in advance.

WHO YOU ARE

You are proactive and innovative with a passion for maintaining high standards of hospitality, cleanliness, and guest satisfaction. Your organizational skills are exceptional, and you have a keen eye for detail. Your problem-solving abilities enable you to tackle challenges head-on, always striving to go above and beyond.

Job Requirements

Availability: 20-30 hours per week. This role requires scheduled weekend availability and emergency on-call readiness. On-call coverage is only needed for urgent, on-site hospitality matters.
Skills: Strong cleanliness, communication, and organizational skills.
Technology: Must be comfortable using an app for documentation and scheduling and WhatsApp for communication.
Location: This role is based in Denver, CO. You will need to travel to properties in the Denver metro area and occasionally to other Colorado locations (Larkspur, Bailey, Fairplay, Fraser, Twin Lakes, etc.).
Proactive Mindset: We’re looking for someone who anticipates challenges, takes initiative, and consistently goes above and beyond to improve efficiency, team performance, and guest satisfaction.
Transportation: Must have a reliable, cost-effective vehicle for travel between properties.

COMPENSATION AND BENEFITS