About Job

Job Purpose & Position Overview

This position serves as the Primary Care Clinic Manager for Twelve Clans Unity Hospital (TCUH), a division of the Winnebago Comprehensive Healthcare System (WCHS). This position is responsible for overseeing the daily operations of the clinic, ensuring high-quality, coordinated, and patient-centered care consistent with the principles of patient-centered care. This role is critical in fostering a culture of continuous improvement, collaboration, and accountability while supporting the integration of medical, behavioral, and social care services to improve patient outcomes and satisfaction. The position will promote safe, quality care for patients, which meets criteria of the Center for Medicare and Medicaid Services (CMS).

Specific Job Duties/Responsibilities:

Demonstrate the WCHS Mission, Vision and Values; respectful of Tribal beliefs, culture and traditions
Provide direct supervision of the clinical nursing staff and partner with the Clinic Medical Director
Lead and manage clinic operations to support patient centered care delivery such as access to care, continuity, coordination, and quality
Implement workflows and systems that support team-based care, patient engagement, and care transitions to optimize patient access, satisfaction, and health outcomes
Track key performance indicators (KPIs) related to productivity, quality, and patient outcomes
Ensure all staff completes a comprehensive orientation to obtain in-depth knowledge of medical equipment located in the Primary Care Clinic; also ensure nurses are thoroughly and adequately trained, possess core competencies, and demonstrate proficiency in using the equipment to ensure appropriate care for patients
Develop, review and approve all clinic policies and procedures, to include nursing standards of care, treatment and nursing practices to align with current evidence-based practices
Monitor patient satisfaction, wait times, and service quality
Implement quality improvement initiatives in collaboration with the Quality team
Ensure all staff documents health records accurately and in a timely manner
Ensure all staff administer medication in accordance with the physician’s orders and comply with medication guidelines
Follow and adhere to HIPAA, OSHA, and CMS rules and regulations
Assist in recruitment, training, scheduling, and performance evaluations
Keep up to date with job knowledge and healthcare trends by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
Foster a culture of teamwork, accountability, and continuous improvement
Demonstrate excellent leadership, interpersonal, and problem-solving skills
Assist in preparation and monitoring of annual departmental budgets
Manage site budgets, supply orders, and cost control initiatives
Establish good working relationships with all departments within the facility
Facilitate communication across the care team and with patients to enhance patient experience and health outcomes
Managing budgets, staffing schedules, and clinic resources efficiently and effectively
Demonstrate the ability to make decisions in matters of significance
Perform other duties as assigned

Required Qualifications/Skills:

Currently licensed as a Registered Nurse in the State of Nebraska or multi state licensure in a nurse licensure compact state
Minimum of Associates Degree in Nursing required; Bachelors of Science in Nursing preferred
Minimum 3-5 years of professional experience, experience in a clinic setting or a combination of education and applicable experience
Current Certification in Basic Life Support (BLS) required
Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) required within first year of employment
3-4 years of leadership experience in a patient centered medical home, community health center, outpatient clinic or another area in the healthcare field preferred

Physical Requirements:

Normal to light office work that includes the ability to lift up to 30 lbs.
Regularly required to walk, stand, and sit for extended periods of time and use hands to operate computer keyboard, phone, and various office and medical equipment

Cognitive Requirements:

Ability to read, write, and perform needed calculations
Above average social skills and the ability to interact with all age groups

Ability to reason and analyze when circumstances warrant
Work with minimal to no supervision

Language Requirements:

Possess the ability to read, write, and speak the English language fluently
Continually and effectively employ professional verbal and written communications skills

Certificates, Licenses & Registrations:

All applicants will comply with 45 CFR 1301, Subpart D, Section 1301.31, C and D, which require all prospective employees to sign a declaration prior to employment regarding all arrests and convictions of child abuse or violent felonies and to comply with PL 101-630 and PL 101-637 regarding criminal records check.

WCHS is an equal opportunity employer. Employment practices are free of discrimination. As provided by Federal Law, all qualified Native American applicants shall receive preference over Non-Native American applicants. In the absence of qualified Native American applicants, consideration will be given to all other applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, genetic information, disability or any other reason prohibited by law in provision of employment opportunities and benefits.

Please note the position description duties, responsibilities, and activities may change at any time with or without notice.