POSITION: Resident Services Coordinator-Roosevelt Park Apartments

PROGRAM/LOCATION: 21 N 21st Street, San Jose, Ca 95116

SUPERVISOR: Program Manager

JOB TYPE: Full Time, Non-Exempt

COMPENSATION: $30.96/Hourly

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

POSITION OVERVIEW

The Resident Services Coordinator is responsible for providing drop-in services, planning skill-building programming and social opportunities, and connecting residents to resources that support their stable housing. To this end, the Resident Services Coordinator participates in our collective effort to end and prevent homelessness.

QUALITIES:

The Resident Services Coordinator is passionate about serving others and sees themself in a helping profession long term. They are pro-active and provide resources and skill-building opportunities that reflect the needs of our participants.

They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Resident Services Coordinator participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community.

HomeFirst is a diverse company in a diverse field, and the Resident Services Coordinator seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.

REPORTING RELATIONSHIPS

This role reports to the Program Manager.

PRIMARY RESPONSIBILITIES

• Communicate and collaborate with residents to understand and respond to resource needs
• Liaise with property management staff to build community programming that supports residents’ housing stability.
• Assist residents through drop-in services. This may include:
  • Providing connections to community resources for food, transportation, education, and other benefits
  • Tenant education
  • Information and referral
  • Crisis de-escalation
  • Safety planning, risk assessment and mandated reporting
  • Other direct services

• Plan on-site education, health and wellness, or skill-building classes and recreational activities for residents.
• Develop links with the local community by networking with service organizations, faith-based institutions, corporations, foundations, locally based community agencies, businesses, and schools.
• Prepare and distribute announcements and activity schedules to residents.
• Utilize the database provided by HomeFirst to track and report on our services.
• Maintain compliance with contract, agency, and licensing requirements.
• Achieve identified program and position deliverables.
• Adhere to task completion deadlines.
• Maintain thorough and accurate documentation of participant services in accordance with agency and contractual standards.
• Attend all job-related meetings, including program staff meetings and agency-wide meetings.
• Participate in Opportunities for learning and skill maintenance/development.
• Utilize supervision appropriately, maintaining open lines of communication and activity.
• Assist with other duties as assigned.

BENEFITS

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.

QUALIFICATIONS (YOU HAVE)

• 1 year paid or volunteer experience in social work or related human services required. This can be substituted by 1 year of customer service experience and lived experience.
• Bachelor of Arts in Social Work (BASW) or related human services degree preferred, not required
• Bi-lingual in Spanish, preferred but not required
• Proficient in Microsoft Office suite
• Valid CA driver’s license and insurance, being able to be added onto agency insurance, reliable transportation