Overview

This position is from 11am-8pm EST

Scope of Responsibilities: Works under general supervision, following standard procedures to accomplish assigned tasks. May assist in orienting and training employees.

Job Summary: Responsible for all aspects related to entering medication orders and providing customer service in a call center environment.

Responsibilities

• Accurate data entry of incoming prescriptions, if required.
• Selecting billing and shipping methods for incoming patient orders.
• Providing customer service coverage for incoming calls and directing calls to appropriate staff.
• Documenting patient-reported information into TherigySTM.
• Resolving customer service issues to ensure member satisfaction.
• Assisting members with payment-related issues on accounts or orders.
• Maintaining reasonable production levels as determined by the supervisor.
• Assisting in orienting and training new employees.
• Completing all mandatory and regulatory training programs.
• Performing other duties as assigned.

Qualifications

Attendance Requirements:

• Must be available and punctual for scheduled shifts.
• Ability to work nights and weekends as required.

Educational Requirements:

• Minimum: High School Diploma or GED.
• Preferred: Pharmacy technician or related certification.

Experience:

• Experience in a customer service-related field.
• Preferred: 6-12 months experience as a pharmacy technician.

Required (Mississippi Employees):

• Registered with the State of Mississippi as a Pharmacy Technician.

Special Conditions of Employment:

• Drug testing.
• Initial and ongoing exclusion and sanction/disciplinary monitoring.
• Additional eligibility requirements based on the specific position.

Compensation

$18.00-20.00 per hour. The final offer will consider relevant skills, experience, and education.

KPH Healthcare Services, Inc. is a multistate organization and complies with all local, state, and federal regulations regarding minimum wage requirements.

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