About Job

Housing Intake Coordinator

SUMMARY: As an integral part of the Family Services Team, the primary responsibility of the Intake Coordinator is to enhance, support and promote Habitat’s mission. The primary responsibility of an Intake Coordinator is to manage the reception area and inquiries and process initial intake forms for all Family Services programs.

RESPONSIBILITIES:

Greet people entering the building, answer questions, provide directions, and alert staff when someone is there to meet or visit them.
Answer a multiple-line phone system and manage calls by routing them to the proper extensions.
Maintain the reception and waiting area, keeping it clean and organized.
Maintain the information table updated with resources, intake packets, brochures, flyers, marketing materials, etc.
Manage/track inquiries and deliver information for all family services programs in person, by mail, e-mail, phone, and/or via Zoom.
Responsible for receiving and processing intake packets, including following up with clients to ensure all required information and documentation completion.
Enter profiles of new clients or update information of existing clients in the Client Management System - Counselor Max.
Responsible for hosting information meetings in English and Spanish and sending monthly reports with the number of attendees.
Responsible for organizing, scheduling, creating Zoom links, assigning hosts, and submitting Osana requests for information meetings.
Manage inventory of bibles, flags, and other tokens given to families at dedications.
Responsible for creating grant files in compliance with grantor/funder requirements.
Responsible for distributing checks to vendors and ensuring they sign the release of lien document.
Responsible for receiving mortgage payments from Habitat families actively engaged with Mortgage Relations.
Host outreach events to promote awareness of Habitat's mission, services, and programs.
Maintain open and transparent communication with the supervisor by promptly reporting any inconveniences, challenges encountered, or issues with meeting deadlines or completing assignments.
Work collaboratively with other team members to reach the company's goals.
Complete special projects and perform other duties as assigned.

COMPETENCIES:

Must demonstrate the ability to handle multiple tasks simultaneously and work in a fast-paced environment with a sense of urgency.
Must possess strong organizational and teamwork skills.
Must have excellent interpersonal and communication skills.
Must have the ability to speak in front of a large group of people.
Must have the ability to learn and follow processes and procedures.
Must understand the challenges facing low-income families.
Must have the ability to maintain a professional, unbiased, and equitable attitude.
Must have an understanding and appreciation of the mission of Habitat for Humanity.
Must complete Habitat QLO training within 30 days of employment and complete it annually thereafter.
Must complete FL Law State Training within 30 days of employment and complete it annually thereafter.
Must responsibly use Habitat’s resources, scholarships, cars, and supplies.
Must complete training within a specified timeframe or as determined by the organization to fulfill essential job requirements.
Must be available to work evenings and Saturdays, occasionally.
Must be able to host meetings via Zoom and Teams.
Must be proficient with Microsoft Office products (Word, Excel, PowerPoint, Outlook, Teams etc.)
Must be able to write letters in Word; create and present by using PowerPoint; manage e-mails and calendars in Outlook; create Excel spreadsheets and use Forms.
Must have proficient knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.).

REQUIREMENTS:

High School Diploma or Equivalent
Bilingual – English/Spanish/Creole (preferred)
Proficient with Microsoft Office products (Word, Excel, PowerPoint, Forms, Outlook, Teams etc.)
Valid Florida Driver’s License
Able to Drive Car
Acceptable QLO Background check

PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB:

Regularly spend hours sitting and using office equipment and computers.
Regularly spend hours standing.
Regularly work on repetitive tasks.
Regularly see details of objects less than a few feet away.
Regularly speak clearly so listeners can understand.
Frequently bend to file and maintain files.
Regularly lift 5-20 pounds.

WORK ENVIRONMENT AND CONDITIONS:

Majority of the day working in an office setting
Generally quiet environment

Other Duties

Please note that this position description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice. Habitat for Humanity of Lee & Hendry Counties is an equal opportunity employer and seeks to employ and assign the best-qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, citizenship, religion, sex, pregnancy, marital status, age, national origin, physical or mental disability, sexual orientation, genetic information, veteran/reserve national guard status, or any other status or characteristic protected by law. Additionally, Habitat is committed to providing reasonable accommodation to qualified applicants and employees with disabilities. If you need reasonable accommodation to participate in the hiring process or to perform the essential job functions, please contact Deborah Boyer at 239-360-8019.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits: