About Us

Care Solace is a fast-growing tech services company on a mission to connect individuals and organizations with mental healthcare, social service resources, and providers in their communities. We are mission-driven, agile, and passionate about solving real-world problems with innovative solutions.

Job Purpose

We are looking for a Senior Client Success Manager to lead the full post-sale lifecycle for a portfolio of high-impact K–12 districts—from onboarding through renewal. You’ll build trusted relationships with district leaders, especially in student services and counseling, and serve as a strategic partner in driving adoption, engagement, and measurable outcomes. You’ll work cross-functionally to deliver value, influence product direction, and ensure account growth and retention. This role is ideal for a deeply experienced CSM or district-facing consultant who excels at shaping outcomes at scale.

Duties & Responsibilities

Strategic Client Management

●     Own the full client relationship post-sale, including onboarding, virtual and in-person training, adoption, and renewal

●     Serve as a trusted advisor to officials in complex school districts, including superintendents, directors of student services, and counselors

●     Lead strategic planning, outcome reviews, and engagement milestones with client leadership

●     Advocate for client needs internally, partnering with Product, Sales, and Support to remove barriers and maximize value

Outcome Ownership

●     Develop and execute success plans aligned with district goals and academic calendars

●     Monitor usage and client health to proactively manage risk and drive retention

●     Lead renewal and expansion strategies for your accounts

●     Maintain a +95% renewal rate

Cross-Functional Collaboration

●     Translate client feedback into actionable insights for internal teams

●     Support pre-renewal planning and post-implementation improvements

●     Represent customer voice in roadmap discussions, feature launches, and impact reporting

●     Contribute to scalable processes, playbooks, and internal enablement

Required Qualifications

●     5+ years in client success, account management, consulting, or implementation

●     Demonstrated success owning strategic K-12 district relationships, particularly with superintendents, directors of student services, and counseling leaders

●     Strong understanding of K–12 systems, funding cycles, and decision-making structures

●     Proven ability to influence both frontline staff and senior leadership

●     Highly organized, self-motivated, and effective in managing multiple priorities

●     Excellent communication and presentation skills

Preferred Qualifications

●     Experience working in edtech or supporting education-focused SaaS platforms

●     Familiarity with FERPA, HIPAA, or K–12 compliance standards

●     Bachelor’s degree required

●     Eagerness to travel to visit clients

Working Conditions

This is a remote role serving customers on the East Coast. Candidates must be authorized to work in the U.S. and available to work core hours in Eastern Time (ET).

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.