The responsibilities of the Residential Care Manager include instruction and supervision of residents in their daily activities, according to their individual needs and the goals of their individualized residential services plans. The Care Manager provides on-site coverage and assists in performing routine resident-care duties. Additionally, the Care Manager works closely with an assigned group of residents, providing support around the assessment of needs, the development of individualized and program goals, linkage to needed resources, and coaching as they progress on their goals and recovery. The Care Manager practices recovery principles and Community Support Program principles in his/her work with residents.

The Village of Hope is a temporary housing program for homeless adults in Bucks County who have been diagnosed with both a mental health and substance abuse disorder.

• In partnership with resident, complete specific psychosocial evaluations, and develop and review individualized rehabilitation plans for all assigned residents to include specific behavioral objectives; oversee implementation of rehabilitation plans.
• Partner with residents to teach independent living skills such as cooking, menu planning, money management, cleaning, laundry, personal hygiene, etc.
• Coach and/or supervise residents in completing daily activities according to individual need and ability. This includes linkage to community transportation resources or, if unavailable, providing transportation for necessary activities as needed and according to transportation policy.
• Ensure that residents’ needs for services are met by supporting them in coordinating and arranging for the provision of services such as psychotherapy, medical care and Social Security benefits from Penn Foundation and other providers.
• Provide recovery-oriented counseling as evidenced by utilization of active listening skills and other motivational enhancement techniques to engage with assigned residents and facilitate change and growth.
• Support each assigned resident in ensuring that their psychiatric and medical medications are available to them; partner with them in learning how to independently obtain and take their medications.
• Collaborate and communicate with other treatment and rehabilitation services. Identify and collaborate with natural supports, such as family members or sponsors, to effectively monitor progress on goals, and to problem-solve barriers.
• Ensure that any safety problems are corrected or reported to Program Manager or Clinical Coordinator. Conduct fire drills on a regularly scheduled basis, as assigned. Also, work with Program Manager or Clinical Coordinator in resolving all physical plant or furnishing problems.
• Provide documentation of resident activity/progress/staff interventions and communicate concerns and observations to supervisory staff.
• Provides crisis intervention as needed.