About Job

POSITION OBJECTIVE:

The Intake Victim Advocate is responsible for coordinating intakes, greeting and assisting clients with scheduling appointments, providing information related to our counseling services and referrals, collecting funds for services, and tracking services through various database systems.

PRIMARY JOB RESPONSIBILITIES/DUTIES:

General Expectations: In the performance of their respective task and duties, all employees are expected to conform to the following:

· Fully understand and consistently exhibit all of the Women’s Center Core Values

· Perform quality work within deadlines with or without direct supervision

· Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

· Ability to adhere to company and/or program’s dress code standards

Essential Responsibilities:

· Flexibility with schedule as needed, to attend meetings and facilitate trainings, which may include some evenings

· Ability to abide by principles of EEO compliance and a workplace of dignity and respect

· Ability to work cooperatively in a group and/or team setting

· Ability to show respect to all others

· Ability to professionally communicate with other employees and outside stakeholders, as required

· Ability to take guidance and direction from management

The remaining Essential Responsibilities are outlined in the following categories:

· Supervisory Responsibilities

o None

· Duties/Responsibilities

o Answer incoming telephone calls. Take clear messages for providers and other office staff.

o Manage and accept incoming and outgoing referrals. Refer clients to appropriate services at the Women’s Center and in the community.

o Assist walk-in victims of violence with questions and issues.

o Provide intake and assessment assistance to victims of violence.

o Schedule appointments while monitoring client flow and waiting room activity, and keep appropriate personnel informed of client flow issues.

o Responsible for check-in function which includes greeting and directing clients, answering all questions in a courteous and helpful manner within the scope of responsibility, obtaining signatures for all forms including assignment of benefits, notice of privacy, insurance waivers and authorization forms.

o Participate in trainings deemed necessary. Keep abreast of issues pertaining to interpersonal violence.

o Assist victims with Victim Compensation Claim form filing.

o Complete victim advocate training and provide initial victim advocate services as needed.

o Initiate appropriate communication with clinical teams based on the needs of referred individuals to facilitate appropriate referrals and/or services.

o Collect, verify, record, and process intake demographics, payment, and referral information.

o Create files for new individuals and ensure intake paperwork has been completed/requested.

o Manage all intake paperwork, identifying problems and resolving issues.

o Enter data to all required database systems, maintain prompt and accurate information.

o Provide statistical information to support all reporting requirements. Assure accurate tracking of services

o Handle routine requests for information. Ensures that all urgent messages are handled with priority per organizations protocol.

o Receive and distribute all mail as per organizations protocol.

o Provide training and oversight of volunteers.

o Assist in verifying and updating resource guides and counseling referral lists.

o Apply knowledge and understanding of programs, policies, procedures.

o Other duties as assigned by supervisor

· Required Skills/Abilities

Ability to work with OSNIUM platform
Excellent verbal and written communication skills
Ability to prioritize work and respond to changing needs
Ability to multitask
Ability to thrive in a team environment
Strong computer applications skills including Microsoft Office (Word, Excel, and Outlook)
Experience working with data entry and tracking
Good problem-solving skills
Excellent interpersonal skills
Excellent organizational skills and attention to details
Positive attitude
Strong customer service skills

PHYSICAL DEMANDS:

Physical demands include sitting or standing for extended periods of time, bending, and regular use of standard office equipment such as the telephone, copier, fax and computer. Demands also involve protracted concentration. Job involves frequent interactions with internal and external customers, and routinely intense public contact.

EDUCATION, EXPERIENCE & qualifications:

Minimum AA Degree preferred
Prior experience in health or medical office setting.

Women's Center of Brevard is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

6.18.24

Job Type: Full-time

Pay: $34,000.00 per year

Benefits: